TRINITI A. CAPLES

224-***-**** adui6j@r.postjobfree.com United States

Highly driven professional, with five years in customer service, business operations, financial technology and community support. Key strengths include:

Dynamic Team Player who successfully prioritizes and multitasks while wearing many hats

Strong Communicator with ability to collaborate effectively with diverse clientele

Attentive Listener with unique ability to adapt to individual traits and working styles PROFESSIONAL EXPERIENCE

TSYS Global Payments Riverview, FL October 2022 – Fraud Solutions Specialist (Internship)

● Trusted associate known for increasing product sales productivity and advising clients on fraud prevention

● Maintained daily, weekly, and monthly reports regarding client inquiries

● Developed initial rapport with prospects and collected information in database to assist with improving sales and client interactions

Intuit Remote November 2021 – April 2022 Tax Prep Assistant

● Coordinated tax filing preparation and customer service responsibilities that included database management, market research, and sales support

● Executed components of calculating expenses to maximize deductions for clients and generate greater returns

● Provided knowable advice to clients on account services and resolved inquiries regarding statement information and account balances

YOUMedia Chicago, IL March 2017 – February 2020 Copywriter

● Responsible for creating content for social media outreach posts for informational and promotional awareness

● Successfully authored online display ads, improving click conversion rates by 89%

● Researched and compiled data based on statistical compilations involving and understanding of customer retention

EDUCATION

2023 Future Graduate

University of Chicago

College of Business Bachelor of Science

ADDITIONAL SKILLS

JavaScript Coding, Google Workspace, WordPress, Slack, Airtable, Zapier, MS Office Suite, Adobe, Visio, InDesign, Photoshop, Payroll Auditing, and Workday, POS Systems