Entry Specialist Data
Resume:
WORK EXPERIENCE
Data Entry Specialist
Unitedhealth Group
© Miami, FL
• Processed medical, dental, and vision claims, averaging
Updated and systematized demographic information and
processing EoB and PT codes
Compiled statistical information for monthly reports and
closed terminated records
Consolidated spreadsheets and reporting, increasing
efficiency and saving the company $22K in annual labor
costs in 2019
Data Entry Specialist
Planted
2015 - 2017
© Miami. FL
• Updated and alphabetized records for 130+ customers and
employees 5 days per week
Processed over 3,000 customer orders per month, including
payment logs and refunds
• Collaborated with the owner to improve the data system,
resulting in a 27% efficiency increase
• Upgraded to 100% computer-based ordering and payment
processing, leading to a 51% reduction in manual work
• Supported additional functions in administrative, payroll,
and reception areas
Overhauled filing systems by upgrading to digital online
systems, saving 22 monthly hours in repetitive manual input
Retail Associate
The UPS Store
2011 - 2015
O Miami, FL
• Greeted 100% of customers in an approachable manner to
optimize the customer experience
• Managed 4 phone lines, resolving customer questions and
complaints in under 3 minutes each on average
• Acted as the face of the company to customers, providing
exceptional service and exceeding customer satisfaction
targets by 19%
Navigated customer checkout processes in the point of sale
system (POS) 6 days per week
• Closed and balanced POS system 5 evenings per week with
O errors or shortages
• Trained 6 new associates in company practices, basic
operating and cashiering procedures
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