Patient Representative Customer Service

Mohammed Z. Siddiqui

**** *. ********** ***. • Chicago, IL. • ********@*****.*** • Cellular 773-507-

4441

Summary of Qualifications

Over ten years of experience working an office setting, with strong customer service, computer and telephone skills.

Work experience

February 1990 - May 1992

Med Help Inc.

Chicago, IL.

Tele-marketer

Sold home products to prospective buyers via telephone contact

June 1992 - January 1996

Boyer Peak International

Telemarketer

Chicago, IL.

Delivered and prepared sales talks, reading from scripts that describe products or services. in order to persuade potential customers to purchase a product

Recorded names, addresses, purchases, and reactions of prospects contacts

Maintained records of contacts, accounts, and orders

February 1996 - January 1998 HUD Employee Service Center

Chicago, IL.

Switchboard Operator

Answered incoming calls, greeted callers, provided information, transferred calls or took messages as necessary

Operated communication systems, such as telephones and switchboards

January 2000-October 2008

Evanston Northwestern Healthcare Skokie, IL.

Patient Representative

Compiled and maintained patients' medical records to document condition and treatment

Entered data, such as demographic characteristics and patient history into computer

Directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution

Retrieved patient medical records for physicians, technicians, or other medical personnel Protected the security of medical records to ensure that confidentiality was maintained

November 2008- December 2016

Chicago Portable X-Ray Services

Chicago, IL.

Clerical Support

Answers a ten line telephone, direct calls, and takes mes Type cards, labels and radiology reports

Compile, copy, sort, and file records

Review files, records, and other

Education:

Spalding High School, Chicago, High School Diploma

Graduated 1989

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