Executive Assistant Customer Service

CHARITA

SWEENEY

Administrative Executive

Assistant

HIM Certified

Business Management

PROFILE

CONTACT

Enthusiastic & Passionate Administrative Executive Assistant with 5+ years experience. Skilled in

Medical Claims Management, HIPAA, Compliance

and Government Regulations regarding Medical

Provider products. Seeking to increase and grow my current skills in a very successful positive

organization who shares the same passion in

providing exceptional services. Led 45+ Direct

Reports and provided a smooth transition from our

mainframe system CCP2 (Customer Care Portal 2)

to a new and updated mainframe system (Siebel).

502-***-****

**************@*****.***

EXPERIENCE SKILLS

Annual Enrollment/ADP

2022-PRESENT

-Assisted employees with their medical benefits and getting enrolled within their benefits.

-Utilized the Employer Contract Knowledge Base to

provide guidance to the employees regarding their

benefits.

-Created Life Events for Employees

-Enrolled employees in their medical benefits as well as enroll Retirees and Medicare Eligible retirees.

EPIC

CRM

ORACLE

SIEBEL

CAS

Medical Terminology

University of Louisville/Admin Claims Management 2021-2022

-Credentialing; Documented Meetings; Invoicing;

EPIC; Customer Service; Invoicing; Purchasing;

Accounts Receivable/Accounts Payable.

EDUCATION

Front-Line Leader/Humana

2006-2016

-Led 25-40 Direct Reports.

-Collaborated with Leaders for Process

Improvements.

-Awarded Engagement Leader of the Year.

-Awarded Highest Team Quality for 9 months.

National College of Business

2003-2006

Health Information Technology Honors Dean’s

List GPA: 3.8 Associates

Sullivan Tech College

2010-2010

Architecture & Interior Design Dean’s List

Contact this candidate