Service Representative Customer

Anna Burchett

915-***-**** • ************@*****.*** • El Paso, TX 79934

Dependable Customer Service Representative, Care Provider with qualification and 21 years of related experience. Knowledgeable about basic resuscitative techniques and vitals monitoring. Skillfully provide personal and mobility assistance to diverse patients. Energetic, motivated with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.

Summary

Skills • Active listening

• Cash management experience

• Coordination skills

05/2021 - Current

Case Aide, CLJ, Ft. Bliss, TX

04/2021 - 05/2021

Youth Care Worker, CGS, Ft. Bliss, TX

08/2019 - Current

Attendant Care Provider, LifeSpan, El Paso, TX

08/2000 - Current

Customer Service Professional, Verizon Wireless Corporation, El Experience

• Maintained complete and accurate records of applications, forms and referrals.

• Observed safety protocols to minimize accidents and spread of disease. Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.

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Understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.

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Oversaw daily routines of youth in placement and delivered services related to basic human needs.

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• Reported incidents that negatively affected child safety.

• Encouraged completion of daily chores and personal hygiene practices. Supported youth with nurturing and caring assistance focused on empowering and positive independence.

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• Provided close supervision and monitored daily activities of children in facility. Assisted with development of daily living, communication and social skills in individuals.

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• Helped clients maintain daily living standards by assisting with personal hygiene needs. Supervised medication administration, personal hygiene and other activities of daily living.

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Oversaw and planned schedules by coordinating doctor appointments, exercise routines.

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• Assisted with development of daily living, communication and social skills . Paso, Tx

• Reviewed account and service histories to identify trends and issues. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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Met and exceeded productivity targets by handling every interaction with top-notch customer service.

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• Processed customer account changes

Shared detailed information regarding with our best devices and plan options to help customers make decisions.

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• Documented conversations with customers to track requests, problems and solutions. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Evaluated customer account information to assess current issues and determine potential solutions.

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• Answered inbound calls per day and directed to designated individuals or departments.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. 06/1989

High School Diploma

Andress High School, El Paso, TX

Education And

Training

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