Customer Service Telesales

LISA SCOTT

GA (H)770-***-**** ****************@*****.***

Professional Summary

Skilled Customer Service Manager, capable of fostering positive relationships with clients and colleagues; effective in both spoken and written communication and with excellent problem-solving skills. Is a team player and competent when it comes to conflict resolution.

Sales Professional With Over 10 Years Of Experience Providing Efficient And Skillful organizational, And Interpersonal Skills. Demonstrated A Track Record Of Productivity And Successful sales And Customer Service Performance.

●Set And Exceeded High Standards For Customer Care.

●Surpassed Monthly Goals

●Improved Training Programs

Work History

Real Agent Works- Account Executive/ Remote 9/2021-12/2021

● Present various marketing and social media strategies to Real Estate agents.

●Keep records of all clients with whom I had made presentations to continue to build a pipeline of interest.

Web Advantage Marketing: Raleigh, N.C 1/2019- 4/2020

●Contacting Business owners to help them optimize their online presence

●Keeping Excel spreadsheet off all sales and potential sales

●Marketing the company’s values and presence in business.

Infinity Marketing- Raleigh, N.C. 7/2017- 12/2019

●Calling on prospective business clients offering telecommunication and internet services.

●Relationship building with customers

●Follow-up during various stages, to see what other services were needed.

Telesales Agent

Loctite ADT Security - Doraville, GA

5/2012 to 12/2014

●Conduct Supervisor Phone Calls Dealing With Critical Customer Issues

●Adept In Using System Tools And Escalation Processes

●Provider Performance Evaluation

Insurance Sales Manager

LSS ENTERPRISES, LLC - Atlanta, GA

9/2006 to 4/2012

●Conduct Leadership Training

●Monitor Team Performance In Meeting Deliverables And Service Level

●Application And Development Of Policies And Procedures

Education

BBA: Business Administration

1983

Temple University - Philadelphia, PA

●Graduated First Honorable Mention

●I Received A Leadership Award For My Contributions

●Did Internship For IBM Summer Of 1982

●Provided Volunteer Work For Greater Philadelphia Head start.

Skills

●Extensive knowledge of CRM systems, i.e., Hubspot, Salesforce, Pipedrive, Insightly, NetSuite

●Excellent verbal communication skills

●Attention to details

●Ability to work under pressure

●Problem Solver

●Basic computer skills

●Critical thinking

●Good written communication skills

●Flexible and able to adjust to the work environment

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