Service Representative Customer

SHARONDA ANCRUM

*** ***** **, **********, ** ****4 H: 843-***-**** **************@*****.***

Qualified Customer Service Representative with five years in fast-paced customer service. Personable and professional under pressure. Motivated customer service specialist with over four years retail experience in a fast- paced, team-based environment. Customer Service Representative with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Word Excel. Friendly Sales Associate adept at working in diverse retail and customer service environment.

• Creative problem solver

• Exceptional communication skills

• MS Windows proficient

• Quick learner

• Strong client relations

• Training development aptitude

• Cash flow management

• Strategic sales knowledge

• Multi-line phone talent

Layaway Associate/ Customer Service, 01/2012 to 08/2013 Kmart – Charleston, SC

• Greeted customers entering the store to ascertain what each customer wanted or needed. Answered an average of 15 to 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

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• Described product to customers and accurately explained details and care of merchandise.

• Ran cash register.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

• Maintained cleanliness and presentation of stock room and production floor. Customer Service Representative, 08/2008 to 07/2009 Check into Cash – Charleston, SC

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

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• Politely assisted customers in person and via telephone.

• Provided an elevated customer experience to generate a loyal clientèle.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

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• Generated pay day advances

Cashier/ Office Feast, 02/2005 to 06/2008

Foodlion – Charleston, SC

• Greeted customers entering the store to ascertain what each customer wanted or needed. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

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• Bagged sold merchandise per customer's request.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Cashier, 08/1999 to 09/2001

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Piggly Wiggly – Charleston, SC

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Bagged sold merchandise per customer's request.

• Maintained cleanliness and presentation of stock room and production floor.

• Helped drive sales goals and achieve monthly quotas. High School Diploma: 2002

West Ashley High School - Charleston, SC

• Reverend Lawrence Bratton 843-***-****

Pastor of Bible Way Baptist Church

Charleston SC

• Helen Connolly 843-***-****

Store Manager of Check into Cash

Charleston SC

EDUCATION

REFERENCES

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