GARY GRANT

**** ********* **. ***# ***

PHONE#: 919-***-****

EMAIL: aduhy3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Extensive knowledge of wide range of

company supported hardware, software and

operating systems, including configuration

and connectivity.

• Exceptional ability to investigate and analyze

information and to draw conclusions.

Remarkable ability to plan, implements, test,

and troubleshoot system software. Like

Microsoft office 365 & Adobe.

• Uncommon ability to develop systems

solutions for operational problems.

• Profound ability to communicate technical

guidance and instruction to users on the use

of PC and mainframe applications and

systems like TN3270.

• Immense ability to write technical

instructions in the use of programs and

program modifications.

• Great knowledge of computer security

procedures and protocol. Mostly use of

active directory.

• Solid ability to determine the

nature of computer hardware and

systems software problems.

Abilities communicate technical guidance

and information to users.

• Uncommon ability to learn and support new

hardware, software and operating systems.

• Great interpersonal skills to work with users.

• Able to install local area network by helping

in cabling system and peripherals.

• Ability to attend the frequently asked

question by user and give appropriate

solution for that problem.

• Ability to solve level one problem such as in

district networks, hardware and software

problem etc. Dealing with wireless network,

personal wifi hotspots, & VPN

troubleshooting.

• Ready to do work as per assignment at a

time.

• Has worked with Vmware virtual machines.

Configured & build virtual machines.

• Have used Sitescope to monitor IT

infrastructure.

• Configured apps like HP NNM, HP OVO,

AppDynamics, & Net Cool. Offered support

for this infrastructure. Install fixes & patches

to fix issues.

WORK EXPERIENCE

• K-Tek Technologies Cary, NC

Dec. 2021-Present

Provide computer technical support

to customers.

Troubleshoot PC/Software issues.

Handle login issues. Like locked

accounts & password.

Handle drive & printer mapping.

Troubleshoot varies mobile

devices like phones & tablets

• HCL America Cary, NC

IT Support Specialist

Mar. 2016-Nov. 2021

Provide computer technical support

to customers.

Troubleshoot PC/Software issues.

Handle login issues. Like locked

accounts & password.

Handle drive & printer mapping.

Troubleshoot varies mobile

devices like phones & tablets

• Artech, Cary, NC

IT Support Analyst

Sept. 2015-Mar 2016

Provide computer technical support to

customers.

Troubleshoot PC/Software issues.

Handle login issues. Like locked

accounts & password.

Handle drive & printer mapping.

Troubleshoot varies mobile

devices like phones & tablets

• Caterpillar Inc. Clayton, NC 919-***-****

Assembly Technician, Aug 2011- June 2015

Assemble heavy machinery for customers.

• Caterpillar Inc, Sanford, NC 919-***-****

Assembly Technician, July 07-Dec 09

Assemble heavy machinery for customers.

• Modern Micro Solutions, Goldsboro, NC

PC Technician/Intern, July 01-May 07

Provide maintenance for PC & assist

other technicians.

• US Army, Fort Stewart, GA 912-***-****

Senior Tank/Vehicle Mechanic,

May 97-June 01

Provide maintenance on military vehicles.

EDUCATION

• Wilmington National University,

Wilmington, DE

Master of Science: Information Technology

Sept 11-May 13

• Central Western University, Arlington, TX

Bachelor of Arts: Information Technology,

March 06-Dec 09

• CompTIA A+ Certification, May 03

• CompTIA N+ Certification, Aug. 04

• Army Armor Mechanic School, Fort Knox, KY

Mechanic Certification

September 97-November 97

• Eastern Wayne High School, Goldsboro, NC

High School Diploma

Aug. 92-Jun 96

REFERENCES

• Lisbon Chavious 919-***-****

• Kristina Linder 919-***-****

• Leaton Mitchell 919-***-****

• Anthony Labate 919-***-****

Contact this candidate