Support Analyst Safety Officer

PROFILE

Extensive experience in Systems Administration & Operating Systems on multiple architectures for both Virtual and Physical, Private and Public Cloud Environments, Programming and Application Support & Development on AIX, Solaris, HP/UX, and Linux & Win200X based platforms. Lead evaluation project for SUN / IBM / HP server virtualization technologies. Recommended IBM PowerVM and served as Implementation Lead. Acted as Primary Application Administer for many Enterprise level mission critical software packages.

PROFESSIONAL EXPERIENCE

Axway 4/2017 – 6/2021

Technical Support Engineer

Provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support for Axway Validation software suite.

Provide advanced technical support for both the application and environment including operating system, database, and network.

Southwest Mobile Apps 4/2016 – 1/2017

Technical Engineer, Contractor

Provided support for Systems Administration tasks, Low-code Application development and tool selection.

Consulted on Mobile Application technology for iOS, Android and Web based platforms.

OneNeck IT Solutions 10/2015 – 3/2016

UNIX Service Engineer II – Service Transition Team, Contractor

Built Linux Servers (RedHat Enterprise, CentOS, Debian, Oracle Linux, Suse) in multiple Cloud Environments (VMware, OracleVM, Reliacloud) while conforming to ITIL & Change Management standards. Provided server resource requirements to management.

Deployed NimSoft monitoring and CommVault backup solutions.

Documented results and assisted with server rollout deployments

Provided problem resolution for Linux & Windows servers, Networks, Oracle Databases.

Managed virtual machines for multiple clients in geographically diverse locations ensuring capacity, reliability and security.

CopperPoint Mutual Insurance (formerly State Compensation Fund of AZ) 12/2006 – 12/2014

Network Support Analyst – Senior, Data Infrastructure, Information Technology

Lead System Administrator role with primary emphasis on configuring and maintaining mission critical AIX, HP-UX, Linux and Windows servers utilizing NetApp and HP Storage Devices.

Administered Mission Critical Applications: Databases (IBM DB2 and MS SQL Server), Cognos, Dynamics AX, Liferay, Agency Portal, Consumer Portal (Agency & Business components)

Provided purchasing recommendations to management regarding innovative technologies.

Developed programs and scripts to automate tasks for both Windows and UNIX environments.

Supported enterprise peripheral equipment such as HP ESSL Tape library, SAN Storage devices & SUN Solaris system front ending to a large volume Delphax printer.

Managed enterprise LDAP directory servers containing 30,000 plus client entries.

Information Technology Consultant 10/2002 – 11/2006

Provided clients with system administration support (UNIX, Linux & Win2K/XP), networking, security services, application programming & scripting, backup & restore procedures.

Participated in large scale (500 plus workstations) system rollout projects. Installed and configured routers, switches, network appliances, system software and hardware, desktop and laptop hardware upgrades and remote administration.

Provided remote server & workstation administration support to clients.

Arizona State University 10/1989 – 9/2001

Technical Support Analyst Coordinator, Dept. of Geological Sciences, ASU 2000 - 2001

Supported research faculty as primary system administrator for UNIX servers & workstations, PC’s (Windows & Linux), and Macintosh computers. Managed VERITAS backup software.

Installed, upgraded and configured operating systems. Monitored and maintained network security. Implemented a firewall between the campus network and a dedicated SUN workstation controlling a spectrometer instrument.

Negotiated $375,000 savings for equipment from Sun Micro Systems for a newly implemented distributed computing Geophysics facility.

Provided programming support for scientific & engineering applications.

Technical Support Analyst Coordinator, College of Engineering, ASU 1996 - 2000

Lead system administrator for 200+ UNIX servers, workstations & computer labs.

Provided expert programming & application support to Engineering faculty, including assistance with distributed & parallel processing methods, system performance tuning and benchmarking tasks.

Created a database with web interface containing system information (type, ownership and location), configuration details and problem/resolution history for the entire College of Engineering.

Authored system utilities for class account creation/ management and system monitoring tools with email notification.

Developed close working relationships with hardware and software vendors.

Received two promotions while working in the College of Engineering (TSA III to TSA Principal and then to TSA Coordinator).

Mathematics Department, Faculty Associate, ASU 1997 - 1998

Held part time mathematics instructor position concurrent with ECS full time position. Taught several large sections of Finite Mathematics for Pre-Business Majors and College Algebra courses. Held office hours, authored tests and determined individual grades.

Supercomputer Consultant, Information Technology, ASU 1990 - 1995

Consulted on high performance computing and parallel processing techniques. Provided extensive scientific computing and numerical methods consulting to faculty & graduate students. Campus wide representative at several NSF Supercomputing centers. Authored specialized numerical applications implementing Cray specific optimization techniques.

Supervised junior staff & student workers.

Maintained a Leadership role in ECS Systems Group.

Project Manager for the campus wide Academic Transition Project with the mission of migrating legacy systems to a distributed client/server environment.

Negotiated many software & hardware contracts with vendors resulting in savings in excess of $775,000.

Participated in writing requirements proposals for competitive bidding to competing vendors.

Provided expert benchmark analysis and recommendations to application developers.

EDUCATION

Michigan State University, East Lansing, Michigan

oMaster of Science (M.S.) Concentration: Applied Mathematics

University of Michigan, Ann Arbor, Michigan

oArtium Magister (M.A.) Concentration: Mathematics

University of Michigan, Dearborn, Michigan

oBachelor of Science (B.S.) - awarded Graduate with Distinction

oConcentration: Mathematics

SKILLS

Project Management & Leadership

AIX Systems Administrator (IBM LPARs)

Linux & Windows Server Builder

Authored numerous system & end-user documents

Participated in Disaster Recovery Planning & Testing

Authentication Administrator (LDAP, Active Directory, CA SiteMinder)

Middleware: JBOSS, Tomcat and, J2EE platforms

Corporate Web Site Administrator

Extensive VMware Virtualization Experience

Familiar with High Availability concepts

Multi-stage code deployment progression for the Enterprise (Development, Integration, Stage, Production)

UNIX Systems & Applications Programming

SAN Storage Administration Experience

Exposure to numerous Cloud and Virtualization Technologies

Programming Experience: C/C++, Fortran (77, 90, etc.), Java, JavaScript, PERL, UNIX Shell Scripting, HTML, CGI, Python, PhP, Numerical Algorithms & Libraries

Highly Parallel & Distributed Programming Environments (MPI, PVM, Shared Memory Multi-processors and massively parallel architectures including Cray, Convex, IBM, SGI cc-NUMA, MasPar and Connection Machine Hypercubes)

Hardware & Network Experience: UNIX Servers & Workstations (Sun, HP, IBM, Cray, Intel x86, plus many others), Firewalls & VPNs

Computer Coursework Development: Authored and delivered: Basic through Advanced UNIX courses for users, Introductory C Programming, UNIX Shell Scripting, Massively Parallel Programming using ASU and National Science Foundation (NSF) Supercomputer Centers

Consulted on Code Optimization for the Cray Computers concerning Vectorization & Parallelism techniques and provided Pre-Sales Agents with benchmarking support

Experience with Mathematical Software packages such as MatLab, Mathematica, SPSSx and SAS (Statistics)

Algorithm and Software Development

Signal and Image Processing Techniques including Digital Filtering, Stochastic Processes and Remote Estimation & Detection

Methods of Numerical Analysis and Optimization

Web Site Security and Protection Techniques

Cryptographic Protocols and information security

Received Key Contributor Award for Microsoft Dynamics AX Implementation Project and Project Team Member of the Month for the P&C Project (CopperPoint)

CopperPoint Mutual Insurance Floor Safety Officer, certified in First Aid

Previously held Secret & Top Secret Department of Defense (DISCO) security clearances

Natural born citizen of the United States

ITIL III Foundation Certified

HOBBIES

Astronomy, East Valley Astronomy Club – Member.

Classical Music Buff: Modern, Classical, Baroque and Early Music.

Amateur Gold and Mineral Prospector

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