ANTHONY RAMIREZ PUJOLS

OBJECTIVE

As a devoted Customer Service Specialist, providing skills to prioritize and multi-task in fast paced working environment. Interested in an opportunity where all knowledge, skills, and experience can be used, and learned to the fullest. Successfully works as part of the team to reach personal and business goals. Known for politely handling escalated customer support issues.

SKILLS & ABILITIES

●Front end communications

●Customer relations

●Recordkeeping abilities

●Cashier abilities

●Maintenance and cleaning services

●Supply Stocking

●Corporate vision and values

●Facility preparation

●Corporate standards

●Work ethic

●Decision-making

Bilingual

EXPERIENCE

December/2021 – Current Fairmont El Hotel San Juan

Houseperson

●Maintenance and cleaning services in public areas, bathrooms and offices.

●Prioritize and anticipate the guests needs, handling difficult situations in crowded areas and deal with complaints or requests with professionalism and patience.

●Notify superiors on any damages, deficits and disturbances, and also adhere strictly to rules regarding health and safety and be aware of any company-related practices.

September/2020 – December/2021 Walmart-Carolina

Front End Customer Service

●Offering guidance to interested individuals, providing information, and highlighting benefits of our products.

●Handling phone calls, paging and delivering messages to appropriate staff members.

●Organize and stock different type of products in storage or sales floor.

Identify crowded areas to successfully disperse everybody to different lanes and avoid traffic in the store.

November/2019 – February/2020 J.C. Penney San Juan

Jewelry Sales

●Monitored sales floor to identify anyone needing assistance and offered immediate attention.

●Maintained constant surveillance of jewelry on display to appropriately react to inappropriately situations.

August/2019 – January/2021 Abercrombie & Fitch San Juan

Brand Representative

●Greeted and assisted guests entering facility to provide general information and answer important questions.

●Explained and presented promotions to attract more sales.

EDUCATION

May/2018

●High School Diploma

Escuela Especializada en Comercio Rafael Cordero Molina, Miramar

August/2018 - present (still attending)

Bachelor of Accountacy

Universidad de Puerto Rico (UPR), Bayamón