Customer Service Store

Introduction

I am a confident and motivated future employee that is looking to fulfill a position for any future employer. In affording me an opportunity for employment the personal growth I would experience while working alongside compassionate coworkers would be immeasurable. I am personally disciplined in being able to manage, prioritize time with proficiency to provide A-plus customer service and collaborate with my coworkers. My previous work experiences are limited; however, I am moldable, eager to learn, and adaptable to a foreign challenging environment. I am a team player willing to help and ready to roll up my sleeves on a daily basis.

Experience

July 2022 Call Agent Soho Communications

Took inbound and outbound calls from Hospital consults, Hospital call backs, Patient call backs, Newborn notifications, Death notifications, Maintenance calls, Urgent lab result calls, and Catholic diocese calls.

Responsible for receiving/delivering patient information to doctors, addressing concerns and/or issues customers may have.

May 2022 Election Day / Voting

Assisted with assembling election day equipment, setting out signs, and distributing Covid-19 safety bags. Aided voters with processing information and administering ballots.

September 2022 Ally B. Gators

Assisted with opening/closing, cleaning, serving, cooking, and receiving orders at the register. Watched over children and provided service to parties I’m in charge of.

October – January 2022 Michaels

Help customers shop/locate product they are looking for and provide solutions as well as providing a fast check out experience; execute cash handling.

Engage customers on benefits of Rewards program and complete enrollments as well as assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship from Store (SFS).

Participate in the truck un-load, stocking and planogram (POGs) processes, responsible to complete merchandise recovery and maintenance to include the merchandise return/go back process as well as general store recovery to ensure a merchandised/in-stock store.

Perform Store in Stock Optimization (SISO) and AD set duties as assigned

Education

August 2021-current Full Sail University – Digital Cinematography

August 2020-2021 University of Texas at El paso - Psychology

May 2020 High School Diploma – Americas High School

Activities

July 2017 – May 2020 Yearbook Committee

Created/assisted with design, layouts, articles, and photography. Collaborated with fellow club members and advisor on the completion of the yearbook, resulting in the winning of gold medals for the 2018-2019 and 2019-2020 yearbook.

July 2019 – May 2020 Distributive Education Clubs of America (DECA)

Elected Historian responsible for recording club activities, oversaw important events, and assisted in raising funds. Generating improved club ordeals and raised around $3000 dollars for DECA.

Proficiency / Skills

General: Microsoft Office Applications (word, excel, power point, publisher), internet-based documentation, Nearpod and Schoology, Certified in Photoshop and InDesign

References and letters of recommendation may be furnished upon request.

References

Luis Solano 915-***-****

Raul Moctezuma 915-***-****

Keren Mendoza 915-***-****

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