Service Representative Data Entry
Resume:
Avril Lubin-Garcia
Apt *
Charlotte
NC 28213
Cell: 980-***-****
Email: aduhus@r.postjobfree.com
Personal Data
Date of Birth: October 29, 1983
Sex: Female
Key Qualifications:
● A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.
● Experience in Cost Control at a major resort.
● Experience in the co- ordinating of reservation for taxi service at a major taxi association.
● Experience in Store Room (Food and Beverage) management at Resort level.
● Experience in Customer Service in a major telecommunication service Accomplishments
● Certificate of Excellence 2012- Karib Cable
● Certificate for Doing The Right Thing 2012- Karib Cable
● Certificate for Treat People Right 2012- Karib Cable Education
Vieux Fort Comprehensive Secondary CXC General Proficiency- 2000 GED High School Diploma- February 2022
Certified Salesforce Administrator- October 2022
Work Experience
2000 St. Lucia National Trust, Castries
Three-week summer job experience
● General Office chores inclusive of filing, Faxing and answering phones.
09/2004-03/2005 & 05/2006-08/2006 &10/2007-02/2008 Southern Taxi Association, Vieux Fort
Taxi Dispatcher.
● Scheduling taxis to different tour representatives.
● Preparing billings for Tour Operators for trips made.
● Assisted in preparation of payroll of the Association.
● Reconciling of Ledger cards of Tour companies to Bill books. 03/2005-03/2006 Coconut Bay Resort and Spa, Vieux Fort Cost Control Clerk-Bars and Kitchen
● Prepared daily Food and Beverage Reports
● Versed in the use of ADACO software package.
● Responsible for updating and maintenance of the ADACO system used by the resort.
● Performed spot checks of bars and kitchen against the costing and residency levels as a control mechanism.
● Held on the position of Cost Controller for a brief period and assisted with the training of his replacement.
07/2007-09/2007 CJ’s Touring, Bexon
Office Assistant
● Prepared weekly bills to the various hotels
● Assisted with the employees payroll
● Record all trips and assigned them to drivers
General Office chores inclusive of filing faxing and answering phones
7/2008 Karib Cable
Customer Service Representative
● Assisting customer’s queries and complaints
● Enter applications on subnet
9/2008 Karib Cable
Dispatcher
● Scheduling installation for installs crews
● Recording installation scheduled
● Preparing daily, weekly and monthly reports
● Scheduling with customers
4/2010 Karib Cable
Customer Data Administrator
● Management of External customer data
● Register modems for internet and fixed line
● Manage Inactive debt collections
● Prepare weekly, monthly and annual reports
● Bill Printing
9/2011 to 6/2016 Karib Cable/Columbus Communications/Liberty Global
Senior Customer Service Representative/ Customer Service Supervisor
● Cash Management
● Ensure customer Queries are dealt with in a timely manner
● Ensure Inventory levels are maintained
● Management of human resources to ensure office is manned properly
● Coaching of staff
● Weekly and Monthly reports
10/2017 to 12/2017 Karib Cable/Columbus Communication/Liberty Global
Contractor/ Data Entry
● Creating and completing work orders on the digital platform
● Handling faults for cable and internet
● Placing calls to customer with faults boxes
Computer Skills
Working knowledge of Microsoft Windows XP, MS Word, Excel, Outlook and Internet Explorer, and ADACO system, Subnet, Incognito, Blueface, Cerillion, Business Objects References
Elena Peguero
Community Health Ambassador
Mayfield Memorial CDC
Helena Jones
Fraud Investigator
Capital One
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