Customer Service Store Manager
Resume:
Macon, Ga *****
**************@*****.***
Amanda Grimsley
SKILLS
I have over 15 years of customer service in retail management. EXPERIENCE
Kunj Construction USA, Lizella, GA — Bookkeeping
June 2018 - January 2019
● Input all invoices into Sage
● Printed checks for Subs and all bills 10 days before their due date to insure no late payments
● Made phone calls to find subs that may be interested in bidding on new and upcoming jobs. Used DropBox to email the blueprints to potential subs.
● Answered emails, voicemails, and phone calls while always providing the very best customer service
74 Package Store, Macon, Ga — Customer Service/ Cashier October 2017 - June 2018
● Customer Service
● Received in shipment and stocked shelves while handling any floor resets needed to accommodate any new product
● Ran the cashregister while assisting with anything else necessary
● Handled daily cleaning to insure that we always had a clean place of business
Marks and Morgan Jewelers, Macon Mall — Store Manager August 2009 - December 2016
● Handled all interviewing and training needed to allow my staff to consistently provide a very professional and knowledgeable experience with all customers, I also made all staff schedules a month in advance to allow my employees time to take care of any personal commitments
● I took care of all customer service issues
● Completed daily strategy sessions with staff to insure they knew what my expectation and company expectation was and to provide them with their personal goals and needs to abide. I was also responsible for any needed write ups and or terminations.
● Processed store inventories and handled all store resets and checked in and put out any and all merchandise we received. In addition to shipments i also handled all store recalls and or store requests for merchandise in a timely manner.
● I am a certified diamontologist, this made me responsible for all trade in appraisals and regular inspections of the customers jewelry to insure there were no issues requiring it to be sent to the repair shop for work EDUCATION
Central High School, Macon, Ga — High School Diploma 2000 - 2004
AWARDS
Certified Diamontologist, Certified Notary
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