Support Representative Call Center
Resume:
Michael Guterman
Greenville, South Carolina 29607
*******@***.***
CUSTOMER SERVICE CALL CENTER SUPPORT REPRESENTATIVE
SKILLS & QUALIFICATIONS
Crisis Intervention Employee Training & Customer Service MS Teams Zoom
Real Estate Development & Construction MS Excel, Word, PowerPoint
●Trained area wide employees in dealing effectively with customers and professional partners
●Developed working relationships with government agencies; evaluated and coordinated compliance with rules, permits and regulations.
●Ability to provide practical, innovative solutions when faced with difficult circumstances
PROFESSIONAL EXPERIENCE
2/22 to present
Storks and Celebrations LLC
Call Center
Customer service
Reviewed customer inquiries
Finalized orders with customers
Resolved customer problems
2/21 to 2/22
Staffing Solutions, LLC
Contact Tracer, promoted to Case Investigator (100% Remote)
●Worked with the NY State Department of Health on Covid-19 Response Team
6/19 to 2/21
Instacart (Maplebear, Inc.)
Trainer
●Trained employees in efficient work skills, positive public contact, positive partner contact.
6/12 to 6/19
Key Properties of the Hudson Valley
Director of Commercial Real Estate Sales
●Commercial Real Estate Sales in the Hudson Valley
ADDITIONAL EXPERIENCE
Time Square Construction and Development / Navillus, Inc.
Senior Vice President/Development
●Responsibility for NYC Development of High Rise construction. Site selection, financing, coordination of Legal and Design professionals, banking relationships, insurance procurement /co-ordination, Sales co-ordination. MM loan projects
DLK/Navillus, Inc., Newburgh/ Queens New York
Position: COO DLK, Director of Development Navillus
PROFESSIONAL ORGANIZATIONS
Builders Association of the Hudson Valley – Board of Directors and Chairman of Workforce Housing Committee.
New York State Builders Association – Board of Directors
National Association of Home Builders (NAHB) – BOD & PAC – Trustee for New York State
EDUCATION
University of Wisconsin
Completed courses in Business Administration
Contact this candidate