Call Center Customer Service
Resume:
Reginald Gambrell
I'M THAT GUY
Baltimore, MD ***24
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Systems Support Asst
VA Maryland Health Care System - Baltimore, MD
October 2021 to Present
My job is to process work orders, government vehicle request, reconcile purchase orders,backup timekeeper, and Above Par Vista, Fileman,help in anyway I can to give us Veterans the care we deserve because WE SERVED ..
Housekeeper
VA Maryland Health Care System - Baltimore, MD
July 2013 to Present
• Veterans Long Term Residential Health Facility housekeeper
• Disinfected (area or item rooms bathrooms counters equipment)
• Removed trash
• Kept items properly stocked
• Sanitized (area or item rooms bathrooms counters equipment) US Census Enumerator
US Censors Bureau - Washington, DC
July 2020 to August 2021
We interviewed citizens who completed the 2020 to verify that they were telling the truth about who with them . We did this over the telephone or surprise visits. Community Coach
The Arc Northern Chesapeake Region - Aberdeen, MD
February 2007 to January 2014
My responsibilities were to instruct adults with disabilities how to conduct their self in public . Also minor janitorial duties,office skills . Documentation of progress and short and long term goals. Using Microsoft Excel, Powerpoint,and Word . Education
1 year in Special Education
The Community College of Baltimore County - Baltimore, MD March 1986 to May 1987
High school diploma or GED
Skills
• Classroom Management
• Applied Behavior Analysis
• Behavior Management
• Special Education
• Autism Experience
• Developmental Disabilities Experience
• Teaching
• Curriculum Development
• Special Needs
• Classroom Experience
• Behavioral Therapy
• Tutoring
• Crisis Intervention
• Individual / Group Counseling
• Behavioral Health
• Mental Health Counseling
• Case Management
• Time Management
• Meeting Facilitation
• Experience Working With Students
• Computer skills (10+ years)
• Presentation Skills
• Crisis Management
• Conflict Management
• Management
• Motivational Interviewing
• Experience with Children
• Group Therapy
• Customer service
• NetSuite
Military Service
Branch: United States Army
Service Country: United States
Rank: E-5-P
April 1979 to November 1985
I am a 91A20 Combat Medic \Sargent \PLT Sargent My duties were taking care of an Infantry PLT. When we were in the field .In garrison I ran medical warehouse. Commendations:
ARCOM, 2 GOOD CONDUCT MEDALS
Certifications and Licenses
Primary Leader Course, Basic Non Commissoned Officer Course,Advance NCO COURSE
Present
90 credit hrs. Early Childhood Development
Present
Assessments
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Completed
March 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Certified Federal Timekeeper
ABOVE Par Process Work Orders
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