Customer Service Entry

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Verify Your Identity

on a Video Call

No Identity Left Behind

Click this button

to get to the finish line!

If you see this button when you’re

completing the ID.me verification, it

means that an ID.me employee, called

a Trusted Referee, is standing by to

help verify your identity.

Only Do This You’ll only have to do this once!

One Time

Talk to a

Real Person

How To Verify Your Identity On A Video Call

WHY AM I SEEING THIS?

ID.me’s primary identity verification

process consists of several automated

checks to protect against identity fraud.

However, some people – through no fault

of their own – can’t get past these checks.

There are a number of reasons people

might run into issues, including:

1. ID document photo may be blurry

or shadowed

2. Data sources – like credit bureaus

– may have incorrect or outdated

information

3. Credit may be nonexistent or frozen

4. Phone number may not be associated

with your name

WHAT YOU’LL NEED:

Two primary IDs OR one primary

and two secondary IDs

For a list of valid documents,

click here.

A smartphone or tablet

to take photos

Ability to join a video call

(computer with webcam, phone or

tablet with camera)

If you’re not ready, you can save

your progress and return later.

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Follow These Steps:

STEP 2

Review and Update

Information

Review your personal information

to confirm it’s accurate in case there

was a typo in your previous entry.

Get Started

If you see a button to verify your identity

on a video call, click “get started” to start

the simple process of finishing your

STEP 1

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Follow These Steps:

STEP 3

Confirm Your Social

Security Number

Why does ID.me ask for my SSN?

STEP 4

Gather Your Documents

Proving your identity is as simple as uploading

a photo of 2 primary documents OR 1 primary

and 2 secondary documents.

Additionally you will need to send a photo

of yourself (selfie).

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Follow These Steps:

STEP 6

Double Check

Make sure that all your information

is accurate and complete. If it is,

click Continue.

STEP 5

Take a Selfie

Follow the instructions to take and submit

a photo of yourself. You will have the option

to use a mobile phone with a camera

or computer with a webcam

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Follow These Steps:

STEP 7

Confirm You Have

Documents

While your documents are under review,

you’ll see an estimated wait time. If you

click “save and exit”, we’ll email you once

your documents have been reviewed.

When you return, make sure you have your

documents before clicking “Join Video

Call Now.”

Follow These Steps:

STEP 8

Finish Up

Start the video call, show the Trusted

Referee your documents, and answer

a few questions. And that’s it – your

identity has been verified!

Now you can log in to

any ID.me partner site!

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