KENNEDY DEAN

** * **** * **** Utah ***** · 801-***-****

aduhrn@r.postjobfree.com

EXPERIENCE

2021– 2022

CUSTOMER RETENTION MANAGER, Total client connect

- Interfacing with customers daily, setting appointments for other representatives to follow up and sell them additional product.

- Answered customer questions and professionally dealt with concerns and complaints.

- Trained customer retention representatives on best practices for customer service and appointment setting.

- Consistently made 100+ calls a day.

2022– CURRENT

SALES DEVELOPMENT REPRESENTATIVE, NEOGOV

- Cold calling prospects and scheduling demonstrations for an account executive.

- Analyzing data to find top prospects to create sales qualified opportunities.

- Communicating and documenting customer interactions with Salesforce and Salesloft.

- Consistently making 100+ calls a day.

EDUCATION

MAY 2018

HIGH SCHOOL GRADUATE, Westlake Highschool

I took many concurrent enrollment classes and was on the honor roll. I participated in athletics such as dance and cross country and enjoyed being a part of a team.

SKILLS

Self Sufficient

Knowledgeable in G suite and Microsoft office

Communication

Persistent

Organized

Dependable

Problem Solving

Empathetic