David K. Njagi aduhr6@r.postjobfree.com

Surprise, AZ • 480-***-****

Professional Profile

Well oiled in customer relations/ service, with the ability to relate and make them calm down and work with me through their problems with products. Adept computer skills involving smooth software installations. Fixing file error placements. Personally handled system/ graphics driver updates and installations. Problems system through ini and engine config issues. Built my own computer to run game servers and a full understanding of keyboard configurator Via and Qmk softwares. Personal computer maintenance, 2019 – 2021

Built and maintained my own computer for furthering my interests in cyber engineering as well as programming keyboards. Performed software installations correctly. Ran and maintained standalone personal gaming servers.

● Skilled with all features of microsoft windows as well as some of Apple’s Mac based software.

● Quick multitasking troubleshooting skills.

● 85 words per minute typing speed.

Customer Service Representative, FRY'S FOOD STORES 2017 – 2021 Handled the point of sale system at Fry's Food Stores. Efficiently move customers through checkout lanes. Fixed broken vip card issues, helmed the customer service desk and handled refunds. All while keeping customers talkative, calm and making sure they had a pleasant experience at the store.

● Adept task prioritization.

● Ability to handle tough customers.

● Adhering to all policies.

Sales Representative, RISE ENERGY: Sun Run Solar Dealer 2021 – 2022 Canvassed neighborhoods and set appointments for homeowners interested in going solar. This was a fast paced job, where the most important skill to have was making interpersonal relations and building rapport with homeowners as well as following up with customers/clients.

● Ability to overcome objections

● Adapting my approach towards a customer or client

● Very relatable and kept the same energy even when setting appointments by phone. Education

Cyber Engineering, Estrella Community college, ongoing High School Diploma, Mountain View High School, 2014-2018