DESIREE PRITCHARD

Tucson, AZ ***** 520-***-**** aduhr5@r.postjobfree.com

OBJECTIVE

Offers empathy, productivity, and enthusiasm to each and every contact. While working diligently to provide that unforgettable customer experience

SKILLS & ABILITIES

Team Building

Adaptability

Strategic planning with strong attention to detail

Strong decision making and analytical abilities

Multitasking with the ability to navigate multiple systems

Self-Directed, Reliable and Dependable

WORK HISTORY

2022-05/CURRENT Customer Care Specialist

Sykes, Remote, Tucson, AZ

Provided a first call resolution, by answering inbound calls for customers seeking assistance with orders and/or account information.

Put customers first, while being patient and empathetic to any situation.

Documented all needed information along with the required steps taken to make the call a win-to-win situation.

2020-01/2022-05 Technical Support Representative

Convergys, Remote- Tucson, AZ

Offered exceptional customer service to

differentiate and promote the company

brand.

Managed wide variety of customer service and technical support tasks to resolve customer issues quickly and efficiently.

Documented calls and caller information into the company system.

Achieved or exceeded a satisfying level of customer satisfaction rating on a consistent basis.

2016-01/2019-11 Shift Manager

QuikTrip, Tucson, AZ

Trained new employees on company customer service policies and service level standards.

Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Mentored new employees to maximize team performance.

Kept team members operating productively and working on task to meet business and customer needs.

2012-01/2015-10 Customer Support Specialist

C3 Customer Contact Channels, Tucson, AZ

Providing exemplary customer service, patience, understanding and compassion while taking ownership of customers’ inbound call.

Responsible for call resolution, compiling and documenting the customers information, as required.

Answered constant flow of incoming calls with minimal wait times.

Cultivated customer loyalty, promoted repeat customers, and improved sales.

Maintained 93% success rate on first call resolution.

2010-06/2012-01 Puller for Trap & Skeet

Tucson Trap & Skeet, Tucson, AZ

Loaded clay pigeons in trap machine for recreational and competitive sport of skeet shooting.

Guided customers to their safety areas and answered any questions or concerns the customer may have.

Collaborated with team to provide exceptional customer experience that keeps the customer satisfied and coming back to join us.

EDUCATION

2008-08 - 2012-05 High School Diploma

Cholla Magnet High School - Tucson, AZ

PASSION FOR EXCELLENCE

I STRIVE AT DOING MY BEST EVERYDAY

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