EXPERIENCE

EDUCATION

HOBBIES

Travels

Design

Music

MIRI OUMAIMA

An experienced customer service representative in different fields, I have skills to communicate with others, solves problems, demonstrate patience and understanding. I speak Arabic and I can speak also fluently well advanced in both French and Italian Commercial agent certificate 2015-2017

The Institute of Management and IT (ISGI),Casablanca high school diploma 2015

Jaafar El Fassi El Fihri High School, Casablanca

hay sadri group 1 street 50

number 18, Casablanca Morocco

002**-***-******

aduhpj@r.postjobfree.com

SKILL HIGHLIGHTS

LANGUAGES

Arabic: fluent

French: fluent

Italian: fluent

English: beginner level

French-Italian and Arabic call center operator Dec 2019 To today AtlasOnline(Royal Air Maroc), Casablanca

A perfect command of the AMADEUS system

Reservation, change and issuance of airline tickets

Processing passenger requests by email or phone

handling complaints and requests for refund via Salesforce

assist passengers to locate lost luggage via WORLDTRACER Sales representative Sep 2019 To Dec 2019

Joahbox Aimosha CO Ltd, Casablanca

Customer prospecting and market research

Selling Korean cosmetic products

Retail and wholesale products

Study agent, commercial Jul 2019 To Aug 2019

EBC ESPACE BUSINESS CENTER, Casablanca

Help self contractor to carry out their project study

Selling equipped offices, adapted to their needs

making appointments and selling products by phone or direct contact

After-sales service advisor Jul 2017 To Jun 2019 RENAULT GROUP, Casablanca

The reception of customers with their vehicles

Monitoring of vehicles during the intervention (oil change and mechanical or accessory repairs)

The daily satisfaction survey by phone after the customer visit

contact and schedule appointments with customers for a special technical operations

Sale of auto parts

Innovative

Service-focused

Strong decision maker

Complex problem solver

Software: EXCEL

POWERPOINT WORD

SYSTEMS( INCADEA,

AMADEUS, SALESFORCE

AND WORLDTRACER)

SUMMARY

Contact this candidate