Customer Service Delivery Driver

Junior Lefry

Jamaica, NY 516-***-**** aduhp6@r.postjobfree.com

Reliable, fast-learner with 1 year’s experience as a skilled carpenter, leveraging 14+ years of professional experience to provide excellent customer service, professional communication, and attention to detail in performance of responsibilities.

Professional Experience

Custom Cabinets Jamaica, NY

Carpenter August 2021 - Present

●Install 350+ cabinets and 400+ draw fronts weekly, measuring and cutting with precision to reduce excess waste

●Work with a team of 3 carpenters, efficiently scheduling and organizing work to ensure on-time completion of complex projects

●Communicate professionally with clients, receiving 20 positive reviews from satisfied customers

●Use specialized equipment to measure, cut, and mount custom cabinetry for at least 7 clients on a daily basis, reducing average install time by 2 hours over past year

●Perform quality assurance on cabinets to ensure correct assembly and structural integrity, reducing client requests for corrective work by 30%

COVID-19 March 2020 - July 2021

●Developed increased carpentry skills during COVID-19 layoff

Sodexo/Delta Lounge Jamaica, NY

Utility Worker July 2019 - March 2020

●Ensured quality customer experience by providing quality rotation of 5+ food dishes, supporting increased customer satisfaction

●Exhibited initiative and self-starter attitude when performing deep cleaning of three deep freezers in less than one month

●Demonstrated strong ability to work independently by ensuring work station was clean and organized at the end of every shift

JCM/Lufthansa Lounge Jamaica, NY

Maintenance Worker August 2018 - October 2019

●Oversaw the cleaning maintenance of three floors, including floor mopping, vacuuming, and bathroom cleaning, receiving positive feedback from employees regarding attention to detail

●Performed deep cleaning of carpets once per month, extending carpet replacement time by 5 years

●Reduced the need for insecticide spraying by emptying rubbish daily and sanitizing bins 27 times per month

Sodexo/Swiss Lounge Jamaica, NY

Utility Worker July 2018 - July 2019

●Maintained necessary volume of clean and sanitized plates, cups, and silverware to service 400+ customers daily, supporting organization’s commitment to exceptional customer experience

●Demonstrated teamwork by supporting kitchen staff with food preparation during work lulls

●Applied keen attention to detail when deep cleaning both front and back kitchen twice per month, passing 100% of inspections

On-call Carpenter January 2017 - June 2018

●Developed increased expertise assembling and installing cabinets

Parcel Delivery Service Brooklyn, NY

Delivery Driver/Loading Dock Handler September 2015 - December 2016

●Safely loaded and unloaded 250+ packages daily onto and off delivery trucks, achieving each day on the job without injury

●Accurately distributed packages onto routes located throughout five New York City boroughs, reducing delivery errors 50%

●Used map apps to ensure safe, efficient driving practices, maintaining a 100% accident-free driving record

On-call Carpenter July 2014 - August 2015

●Performed various carpentry work for family friend’s carpentry business

Fairway Supermarket Douglaston, NY

Seafood Butcher/Cook September 2012 - June 2014

●Leveraged excellent multitasking and customer service skills to maintain a clean/sanitized seafood department and greet/engage with every customer, supporting 90% in increased sales

●Accepted 1 daily delivery and accurately processed invoices valued at $1500, ensuring proper oversight of purchasing and collections

●Prepared various types of seafood, including wrapping of prepared items to display fresh merchandise, improving customer satisfaction by 80%

Family Caregiver February 2012 - August 2012

●Provided care and support to seriously ill family member

Golden Crust New York, NY

Cashier June 2010 - October 2011

●Displayed courteous behavior when taking 100+ daily orders from customers, receiving positive feedback for customer service

●Exhibited teamwork when assisting in the preparation and stocking of food items, contributing to a visually appealing food display

●Maintained store cleanliness, including attentive cleaning and mopping of spilled items, resulting in zero fall accidents

Mitchell Newspaper Delivery New York

Newspaper Courier July 2008 - February 2009

●Sorted daily newspapers to ensure proper delivery to 100+ customers, earning increased tips for timely and accurate deliveries

●Secured newspapers during bad weather, reducing requests for second deliveries by 40%

●Displayed professional communication when engaging with customers, receiving above average satisfaction ratings

Core Competencies

Cabinet Assembly/Installation, Fabrication, Carpentry Tools, Work Independently, Teamwork, Problem-solving, Attention to Detail, Communication Skills, Customer Service, E-mail, Scheduling, Microsoft Word, Excel

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