Customer Service Data Entry

SHAYLA WARD

**** * ***** **, ****** MS *****, Tupelo, MS, 38801, US

PROFESSIONAL SUMMARY

© Dedicated and detail-oriented with multitasking, follow-through, and problem-solving experience gained during 5 years in customer service and support.

© Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues

© When assisting customers, I am a friendly and professional customer service expert with a strong background working to meet customer needs.

© Fluent in English. Personable and professional communicator.

© Adapts quickly to changing seasonal demands, needs, and priorities.

SKILLS

© Data entry © Credit and collections

© Quick learner © Customer service

© Customer satisfaction © Technical support

© Excellent communication © Advertising

EDUCATION

Business Administration - Associate of Arts 2016

Itawamba Community College Fulton, MS

High School 2014

Aberdeen High School Aberdeen, MS

Work History

Customer Service Representative Agent June, 2015 to February, 2022

IQOR Tupelo, MS

© Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe

© Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

© Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered.

Team Member January, 2018 to January, 2021

Walmart Supercenter Tupelo, MS

© I'm in charge of unpacking, stocking, and displaying merchandise unto shelves.

© Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.

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