Assistant Stock Supervisor
Resume:
Edmund Naugher
Bloomington Minnesota
********@*****.***
Summary
A professional with recent certified business and computer training from the Minnesota Resource Center, and exceptional customer service & call center experience seeking a part-time position.
Highlight of Skills
6 years customer service/call center experience Typing speed of 30 wpm
Strong verbal and written communication Microsoft Office 2010
Strong team and leadership skills Hard worker
Highly motivated Maintains accuracy and precision
Multi-tasking skills Strong interpersonal skills
Education
Business and Computer Applications Training Certificate 2012
Minnesota Resource Center, Minneapolis, MN
Completed training in MS Word 2010, MS Excel 2010, MS Access 2010, MS Outlook 2010, MS PowerPoint 2010, Customer Service and Effective Communication and Building Business Relationships.
Business Basics Training 2002
Summit Academy OIC, Minneapolis, MN
Completed training in Microsoft Office 2003 programs.
Lew Wallace High School, Gray, IN 1997
Diploma
Work History
Stream Global
03/2013-Presents
•Receives, processes and verifies the accuracy of plans from customers utilizing the organizations’s software systems and customer plan orders.
•Initiates required action for response to customer service requests for plan changes, including the maintenance of plan change files and communicates changes to the customer
•Ensures and provides quality service to and customers.
•Accesses the company’s internal systems to obtain and manage customer accounts on calls
•Participates and provides expertise as a member of the customer service team. The team's objectives are develop and use existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Information Specialist (ISG) 10/2012-03/2013
Top Talent Solution Bloomington, MN
Conducts extensive research development functions, including a making a high volume of cold calls to collect research data in addition to generating qualified leads to expand research data.
Assistant Stock Supervisor 1998-2006
Slumberland Incorporated, Saint Louis Park, MN
Assisted and answered questions for customers, delivered merchandise to their homes in a timely manner and loaded or unloaded products following proper lifting techniques.
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