Service Representative Customer

Angel Juarez

**** *. ********* ******, ********, CA 91104; 818-***-****; aduho3@r.postjobfree.com

EXPERIENCE

JPMorgan Chase & Co. (Highland Park, CA) – Associate Banker

December 2021 - Present (part-time; 20 hrs/wk)

Assist customers with deposits, withdrawals, payments, debit card pin reset requests, money orders, cashier’s checks, wires, bank statements, fraud complaints, safe deposit box access, and account closures; schedule appointments for customers seeking to open personal/business accounts/credit cards accounts; show customers how to use ATM and Chase mobile application.

JPMorgan Chase & Co. (Glendale, CA) – Associate Banker

October 2021 - November 2021 (part-time; 30 hrs/wk)

Completed associate banker training, including virtual classes for Teller Express; observed other associate bankers (i.e., learned by shadowing); became familiar with branch protocols.

SoCal Premier Marketing (Orange County, CA) – Salesperson

July 2020 - April 2021

Sold DirecTV inside Costco locations, including Glendale, Burbank, Irvine, San Diego, Yorba Linda, Culver City, Garden Grove, Fullerton, and La Habra; conducted interviews of potential new employees; managed a sales team of 2-4 members; trained new employees on sales tactics.

Infiniti of Van Nuys (Van Nuys) – Salesperson

January 2020 - March 2020

Educated customers about Infiniti vehicles; helped customers in the lobby; answered customer inquiries over the phone; tracked leads via the Infiniti website; welcomed customers; ensured that customers received excellent service.

Walgreens (Arleta, CA) – Cashier/ Customer Service Representative*

January 2017 - July 2018 (part-time)

Educated customers about store products; greeted customers; restocked supplies; did cart runs; organized stock room; cleared aisles of close-to-expired products.

*I worked in this position when I was 17 years old through a program called Proyecto del Barrio, which is essentially a program designed to employ individuals under 18 in stores that typically only employ adults.

EDUCATION

Glendale Community College (Glendale, CA) – pursuing an Associate in Art for Transfer* (AA-T) Degree in Sociology

June 2021 - present (anticipated graduation in June 2023)

* Plan to transfer to a four-year university in August 2023.

San Fernando Senior High School (San Fernando, CA) – High School Diploma

August 2014 - June 2018

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