Viquita L. Ware

Memphis, TN aduhn8@r.postjobfree.com 901-***-****

INFORMATION TECHNOLOGY SPECIALIST/PROJECT MANAGEMENT/Advisor

Skilled and enthusiastic professional seeking employment with immense knowledge, information security, technology, business administration,it audit, management, marketing, and project management.

EDUCATION/CERTIFICATION

Certifications:

ITIL Foundation

CAPM

Microsoft 365 Security

SAFE 5

Education:

IT Certification Training, Lab Four Professional Development Center, Memphis, TN, 2017-2019

Bachelor of Business Administration-MIS, University of Memphis, Memphis, TN, 2002

Masters in Project Management-Devry’s Keller Graduate School, Memphis,TN 2019

SKILLS

Quick learner and ability to grasp and digest large amount of information

Ability to use own initiative and good attention to detail

Good knowledge of business processes within areas of functional proficiency

Ability to read and interpret instructions

High multitasking capabilities

Pivot tables

Basic management principles

Proficient in auditing functions

Product Management

Demonstrated ability to build strong and effective relationships

Good working knowledge of FedEx Systems(Duplex, IMS, CEBS, Buffalo, Jupiter, EDM, Cobra, Accent, and etc)

QDM (in process)

SAP

Ecommerce

Proficient in the stages of Project Management

Knowledge of program and financial management techniques

Cloud Technologies, Java, JavaScript, SQL, and HTML

Strong working knowledge with reporting and business intelligence solutions(BUSINESS OBJECTS/JREPORTS/CRYSTAL)

Advanced knowledge of MS WORD, EXCEL, POWERPOINT, and MICROSOFT PROJECT

Proficient in the Cloud methodology techniques

Experience

05/2007 to the present Licensed Pharmacy technician-Walgreens

*Assisted pharmacist with filling prescriptions

*Claims processing

*Refils

*Compounding

*Sales

*Customer Service

*Inventory management

*Mentoring of other pharmacy technicians

*Cleaning of pharmacy shelves

*Data entry

08/2018 to the 05/2022 Managed Account Coordinator-FedEx Logistics Memphis, TN

*Prepared, analyzed, and/or submitted documentation to CBP and PGAs

*Facilitated entry processing, as well as pre arrival an post arrival exception resolution

*Developed and maintained strong relationships with customer’s front-line personnel

*Pivot tables

*Supported Account Administrator with account management activities(exception logs, special spreadsheets)

*Project management/planning software

*Ecommerce

*Drives enterprise-wide business process manifest projects

*Product Management

*SAP

*Perform route cause analysis as directed by the Account Administrator

*Researched and resolved customer billing issues

*Coordinated post-entry

10/2015 to 08/2018 Senior Revenue Agent-FedEx Services Memphis, TN

*Provided quality service at an advanced level resolving complex customer issues for internal and external customers related to revenue processes across the ship to collect cycle including account maintenance, invoicing, payment processing, dispute resolution, and administrative collection functions

*Handled escalated customer inquiries and manager delegated assignments

*Performed complex research with minimal direct supervision

*Communicated with other departments concerning problem areas and assumes ownership in the resolution of critical problems

*Pricing

*Cloud Platforms

*Assisted management in determining department training other team members

*Financial analysis

*Assisted in monitoring work volumes and staffing levels and initiating adjustments to meet customer demand

*Used an Environmental Management System-ISO45001 and ISO13485

*Worked with QMS proceses

*Worked with ISO9001 and ISO13485 on a daily basis

*Created and produced reporting summarizing operational performance

*Assisted in training other agents

11/08/2010 to 04/2013 Senior Eco Import Agent Memphis, TN

*Processed FedEx Express caged shipments to ensure timely release

*Performed audits and quality referral functions

*Completed a daily performance report on classification and other activities

*Ensured files are completed accurately and timely according to customs regulations, oga and FedEx contract specifications

*Contacted customers in a professional manner, advising them of all duties and fees payable to customs for clearance of their merchandise

*Worked with cloud methodology

*Interacted with various teams, FedEx Express and CBP port office/hub via email, letters, or telephone in getting problematic entries resolved

*Worked on manifest projects

*Provided quality service at an advanced level resolving complex customer issues for internal and external customers related to revenue processes across the ship to collect cycle including account maintenance, invoicing, payment processing, dispute resolution, and administrative collection functions

*Handled escalated customer inquiries and manager delegated assignments

*Performed complex research with minimal direct supervision

*Communicated with other departments concerning problem areas and assumes ownership in the resolution of critical problems

*Assisted management in determining department training other team members

*Assisted in monitoring work volumes and staffing levels and initiating adjustments to meet customer demand

*Created and produced reporting summarizing operational performance

*Assisted in training other agents

11/08/2010 to 04/2013 Senior Eco Import Agent Memphis, TN

*Processed FedEx Express caged shipments to ensure timely release

*Performed audits and quality referral functions

*Completed a daily performance report on classification and other activities

*Ensured files are completed accurately and timely according to customs regulations, oga and FedEx contract specifications

*Contacted customers in a professional manner, advising them of all duties and fees payable to customs for clearance of their merchandise

*Worked with cloud methodology

*Interacted with various teams, FedEx Express and CBP port office/hub via email, letters, or telephone in getting problematic entries resolved

*Worked on manifest projects

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