Kelis Richard 813-***-**** aduhn1@r.postjobfree.com Hudson Florida, 34669

Profile Summary

Accomplished professional skilled at responding to a wide range of technical problems with a robust and innovative approach. Highly effective at problem-solving and decision-making. Focused on performance and technical improvements with an understanding of functionality and reliability. Skilled in software deployments, data security, network buildouts, LAN/WAN design, installation, management, and troubleshooting. Capable of resolving problems, building customer relationships, and driving overall operational progress. Motivated to learn, grow, and excel in the IT industry.

Skills

Software Development Hardware Development CRM

Word Press

JavaScript

Python

HTML

CSS

Project Lifecycle Management

Project Management

LINUX Server/ UNIX

Microsoft Server

Windows Server 7

Cyber Security

Network Security

Wireless Networking

Network Administration

PC Upgrade & Troubleshooting

Communications skills

MS Office

Problem-solving

Computer skills

Teamwork

Quick Learner

Leadership skills

Time management skills

Work Experience

Moffitt Cancer Centre Desktop Support Engineer (contractor) May 2022 – Oct 2022

Hardware troubleshooting and support, including equipment replacements and relocations of ThinOs/Zero OS VDI devices in a VMWare environment

Diagnosed and repaired hardware issues as well as uninstalled and reinstalled equipment

Manage day-to-day ticket volume. Documented all customer contact within the healthcare environment

Documented procedures, resolutions, and training materials

Software troubleshooting and support including installation, diagnosing, and repair of software issues

Installed, upgraded, and reimage software application, asset management of equipment

Corresponded with customers via email, phone, instant message, and in-person

Proactive rounded and remediation of tickets on Service Now

Monitored assigned area(s) and observed issues as well as logged and resolved observed issues

Maintained fiscal responsibility. Minimized unnecessary spending by reusing hardware and minimizing waste

Four Winds Networking Services Network Engineering (INTERN P/T) July 2021 – Jan 2022

Responded to tickets escalated from the Help Desk

Participated in a shared on-call schedule

Monitored alerting technologies including SNMP, ICMP, NetFlow

Participated in Firmware / IOS upgrades to network devices

Utilized ConnectWise, Azure, Office 365, and Solarwinds

Maintained routers, switches, wireless and security technologies

Assisted in troubleshooting LAN routing and switches, including Ethernet, VLAN tagging, STP Troubleshoot hardware provisioning, installation, and configuration

Plexus Technology Computer Technician (INTERN P/T) July 2021 – Jan 2022

Installed, removed, configured, and document maintenance on desktops, tablets, and laptops

Provided technical support to agency personnel service desk telephone and remote assistance on the computer

Answered service desk tickets and, followed up with outside vendors’ equipment under warranty

Maintained up-to-date, accurate records for inventory and repair/maintenance work performed within the agency

Performed preventive maintenance inspections on agency technology equipment Presented recommendations for the technology budget.

E-Telequote, FL Insurance Agent Feb 2020 – June 2021

Checked and verified Information, including addresses, phone numbers, names, ages, and genders

Explained benefits, attributes, and limitations of different strategies to encourage the selling of plans and improve overall revenue

Complied with regulatory provisions, including the Bank Secrecy Act, the Anti Money Laundering Act, OFAC, the

United States Patriot Act, the Privacy Act, and the Community Reinvestment Act

Resolved concerns, strengthened processes, and delivered excellent customer service

Established relationships with customers to provide excellent service through effective communication

Generated sources within the group and with companies for continuous customer referrals

Responded to customer calls to fix problems quickly and answer questions

Successfully maintained customer service standards by establishing customer relationships

Accurately entered all patient and insurance data into the company's computer system

Committed to cross-selling and upselling sales activities to improve consumers' insurance portfolios and raise the overall sales figures of the business

Prospected by collecting customer references, performing cold calls, and engaging in market-building techniques for new business

Prepminds Academy, FL Manager Feb 2015 – Feb 2020

Driven regular educational program activities and managed support staff to assign tasks and evaluate the performance

Oversaw inventory processes of the office, including purchasing, stocking, and collecting deliveries

Implemented productive workflow processes, checked daily efficiency, and applied modifications to enhance the total effectiveness of staff and activities

Maintained CRM database, including troubleshooting, repair, updates, and preparation of reports

Developed digital filing system and managed database system to reduce paper usage

Managed regular database administration, including payroll, benefits, Accounts Receivable, Inventory, Accounts Payable, Loans Payable, and Purchases

Strengthened office operations by automating client correspondence, record tracking, and evaluation of Information.

Trained and mentored new hired junior employees in field operations and activities

Monitored and maintained facilities to attain better standards of cleanliness

Introduced new training programs for management personnel on workplace operations and modern technologies

Projects

Website Development using Word Press, Python, HTML, and Java Animation

Management Project: Learning to perform in a project manager's role, leading and directing projects and teams.

Certified Wireless Network (CWN): research and product knowledge, Troubleshooting LAN, Network: Evaluating the

Security on your Home, Wireless Router, 4 WLAN Design, profiling a free wireless tool Networking Security and Administration Lab work

Education

Associate Degree in Science, Network Administration Hillsborough Community College, Dale Mabry FL, 2017 – 2021

References Available upon request

Contact this candidate