Data Entry Call Center

Katrina L Mack

**** ******* *** *****, *******

Ph# 407-***-****

Email: *******@*****.***

Professional Summary:

Demonstrate the core values of the organization by building meaningful and long-term relationship with the customers and by developing trust and respect among management. To focus on the customers’ satisfaction and reputation of the company for achieving the desired target and embellishing the productivity of the company through active experience and novel approach.

Professional Experience:

Executive Claim Services

Customer Service Representative Tampa, FL 08/2019-09/2022

Call center environment in/outbound calls.

Claims and billings

Data Entry

Held the responsibilities of following up on billing and claims cases.

Inputting data into a preformatted Excel workbook

Works with other departments to complete customer requests as needed and minimize escalations.

Functions w/in a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

FIS

Fraud Specialist Tampa, FL 07/2018-12/2018

Assist customers within a high-volume call center environment in the completion of filing fraudulent ATM transaction claims.

Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts

Responsible for maintaining knowledge of fraud situation in the industry

Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.

Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers

Responsible for reconciling debit card fraud disputes claims with the Master Fraud Transactions

WellCare (Alta Staffing (Temp position) Tampa, FL 09/2016-11/2017

Provider Relation Specialist

Created/organized team’s spread sheets

Up-dated providers information in WellCare’s provider data base

Verified all providers credentialing for WellCare approval

Followed-up with providers to make sure all credentialing is corrected

Data Entry

Data entry and word processing skills to locate and correct data entry errors

HSBC (Superior Group) (Temp position) Tampa, FL 12/2014-08/2016

Foreclosure Operator Specialist

Responsible for sending out state county’s processing fees checks

Responsible for reviewing Loan Documentation

Followed-up with county’s processing fees within a timely matter

Trained new employees

Responsible for closing out foreclosure accounts within a timely matter

Data Entry

Reviewing real estate Property Appraisals to extract certain data points from the appraisal and transpose it into a workbook.

Mack Supreme Property Maintenance Tampa, FL 04/2011-11/2014

Co-Owner/Administrator

Ordered supplies and equipment as needed and performs maintenance checks on a weekly or monthly basis.

Responsible for bidding contracts.

Responsible for payroll

Inspections of all finished properties.

Scheduling

Appointment setting

Data entry

Responsible for handling all management meetings

LPS Services (Aerotek) (Temp) Tampa, FL 11/2009-06/2011

Foreclosure Clerk Specialist

Data entry

Responsible for verifying the correct information to send attorneys.

Scanning foreclosure documentation.

Responding to attorney’s emails within a timely matter.

Filling and faxing documentations.

In/out bound client services calls.

Trained new hires.

Vangent Tampa, FL 08/2007-09/2009

Medicare Tier 1 Customer Service Representative

Call center environment in/outbound calls.

Responsibilities included enrolling healthcare beneficiaries into prescription drug plans, logging complaints against contracted Medicare companies.

Resolve complex claims issues and work alongside other federal departments such as Social Security and Medicaid.

Medical billing and claim inquiries.

Reviewed important information regarding HMOs and PPOs rules and regulations.

Followed up on calls regarding information pertaining to beneficiaries’ plans.

Claims and billings

Health Plan Services Tampa, FL 12/2003-05/2007

Member/Provider Customer Service Specialist

Call center environment in/outbound calls.

Trained/assisted new hires.

Verified benefits for dental and health plans.

Processed and reviewed claims documents for doctor’s offices and hospitals.

Very knowledgeable of medical/dental billing codes and procedures codes.

Followed up with doctor’s offices and hospitals on how to correctly bill claims.

Held the responsibilities of following up on billing and claims cases.

Held all required responsibilities working at home.

Took escalated supervisor calls

Claims and billings.

PHP/Amerigroup

Member/Provider Service Supervisor Tampa, FL 07/1999-11/2002

Call center environment

Supervised a team of fifteen.

Taking in/outbound calls in a center environment.

Trained/assisted new hires.

Handled scheduling.

Responsible for escalated calls.

Reviewed/assisted information for insurance brokers.

Responsible for meeting call handle time etc…

Maintaining the reports of improvement and feedback for my team.

Claims and billings

Education:

Brewster

(Diploma) Tampa, FL 08/1998-01/2003

Warner University

Business Management

(AS) Lake Wales, FL 01/2012-05/2015

Certificates:

Florida Public Notary License

Appreciation for Member/Provider Services

Achievement for Life Management Training

Completion mentoring class offered by mentor training institute

Completion for Client Services Training

Coaching bringing out the best in others

Appreciation providing support in the school board

CPR

Training CSR (How to build great Customer Service skills)

Certifications: State Farm Auto

All Lines 6-20 Adjuster License

References:

Open upon request

Contact this candidate