Service Representative Agent
Resume:
Kepora Washington
Jackson, MS *****
***********@*****.***
Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
Excellent conflict resolution and multitasking skills. Work Experience
Customer Service Representative (Work from home)
Sitel - Jackson, MS
January 2022 to December 2022
• Consistently met or exceeded speed, accuracy, and volume goals.
• Work with customers to add or delete vehicles or drivers.
• Educated customers how to use online mobile app to make changes, complete forms and obtain desired services.
• Transfer callers to departments when needed using the speed dial list.
• Responded to customer requests to get quotes on specific policies.
• Provide excellent service to customers and associates by inquiring about product availability.
• Helped customers with billing questions, making payments. Customer Service Agent
University of Mississippi Medical Center - Jackson, MS January 2021 to December 2021
• Consistently met or exceeded speed, accuracy, and volume goals. Work with customers to determine requirements and handle complaints
• Educated customers how to use company systems, complete forms and obtain desired services.
• Assisted customers by answering phones, responding to guest inquiries, and providing information about the club's services during downtime.
• Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets.
• Responded to customer requests for products that were unavailable and suggested other options.
• Provide excellent service to customers and associates by inquiring about product availability and order status.
• Helped customers with questions and orders over the phone. Child Care Teacher
Little Samaritan Montesorri - Jackson, MS
May 2016 to January 2021
• Planned and participated in leisure activities such as games and puzzles.
• Planned and led activities that encouraged physical, mental, and social growth.
• Was always aware of toy and child-related recalls and safety alerts.
• Kept track of each student's academic progress using individual charts and files.
• Communicated with kids in a way that was developmentally appropriate.
• Prepared nutritious breakfasts, lunches, dinners, and snacks for the kids.
• Recognized signs of possible emotional or developmental concerns in children and brought them to the attention of their parents or guardians.
• Worked with parents to establish and maintain strong support networks, as well as to establish rapport in order to facilitate communication.
• Kept daily logs of each person's activities, behaviors, meals, and naps.
• Taught children about good health and personal hygiene.
• Taught children about health and personal hygiene, such as eating, sleeping, and using the restroom.
• Communicated with parents on a regular basis to keep track of their children's progress, schedule meetings, and boost their overall happiness.
• Kept accurate and detailed records on enrollments, attendance, health and safety, emergency contact information, and incident reports for both staff and children. Education
Associate of Applied Science in Medical Office
Jackson State University - Jackson, MS
2010
Skills
• Money handling abilities Shipping procedures understanding Data entry Complaint resolution
Outstanding communication skills Documentation and reporting Correspondence composition Receiving support
Professional telephone demeanor Computer proficient MS Office proficiency Medical terminology knowledge Strategic sales knowledge Customer relations
Multi-line phone talent
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