Crew Member Assistant Manager
Resume:
Sherry Brock
Springfield, MO *****
***********@*****.***
Highly-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions. Distinguished executive accomplished in increasing organizational productivity, reducing staff turnover and discovering cost-saving solutions to operational problems Authorized to work in the US for any employer
Work Experience
Team Lead
Apollo Retail Specialist - Springfield, MO
Present
Full remodel of Wal-Mart's stores. Moving fixtures, aisles, and resetting MOD's for each department in the store. Directing team on what the focus of the night is and what our goals is for the night. Training new crew members on the correct way to set a MOD. Time and Attendance (ensuring everyone get s signed in/out for the night.) Ensuring if time wasn't entered in MARS system to notify crew member to do so. The projects last 12 weeks.
Front End Manager
Pei Wei Asian Diner - Creve Coeur, MO
January 2019 to July 2020
Human Resources, Managing expense budget, setting goals for associates to be accomplished.
- Built strategic alliances with team members that result in positive outcome.
- Assisting General Manager with getting restaurant to standards to improve our overall customer service and revenue. Preforming Pre REV Excellent Visits to make sure each store is in complaint with Health and Safety regulations.
Training Manager
Burger King
February 2015 to January 2019
Customer relation, Store Operations, Human Resources, Managing expense budget, setting goals for associates to be accomplished.
- Assisting Area Manager with getting restaurant to standards to improve our overall customer service and revenue. Preforming Pre REV Excellent Visits to make sure each store is in complaint with Health and Safety regulations.
- Built strategic alliances with team members that result in positive outcome.
- Training of all new managers that join Burger King Restaurants and coming up with new training methods that will make our managers successful once they have finished their training. Store Manager
Big Lots - Little Rock, AR
March 2013 to February 2015
Customer relation, Store Operations, Human Resources, Merchandise Standards, Managing expense budget, Setting goals for associates to be accomplished, Seasonal planograms, Shrink Control.
- Assisting the DM with inventories and cleaning up the stores within the district.
- Assisting other district with getting store to standards
- Built strategic alliances with team members that result in positive outcome.
- Direct Initiative, which boosted positive outcome by more than 30%
- Organized due diligence in preparation for sales of business units. District Manager
Dollar General - Pine Bluff, AR
February 2003 to March 2013
Shreveport, La
- Managed 25 stores from Pine Bluff, AR to Shreveport, La
- Focusing on all aspects of Customer relations, Store Operations, Human Resources, Merchandise Standards
- Managing expense budget, and setting goals for each store to accomplish.
- Analyzing each store to see why shrink is high and what can we do to decrease the shrink percentage.
- Giving store managers focus points and goals to achieve.
- Customer relation, Store Operations, Human Resources, Merchandise Standards, Managing expense budget, setting goals for associates to be accomplished, Seasonal planograms, Shrink Control Define strategy and business plan.
- Initiate program that standardized employees training and led to increase in customer satisfaction by 30%
- Surpassed revenue goals in the four consecutive quarters. Store Manager
Toys R Us - Monroe, LA
May 2002 to February 2003
Customer relation, Store Operations, Human Resources, Merchandise Standards, Managing expense budget, Setting goals for associates to be accomplished, Seasonal planograms, Shrink Control
- Member of Executive Management Team
- Direct Initiative, which boosted positive outcome by more than 30%
- Built strategic alliances with team members that result in positive outcome
- Defined strategic and business plan
- Organized due diligence in preparation for sales of business units.
- Initiate program that standardized employees training and led to increase in customer satisfaction by 30%
Assistant Manager
Marshalls - Houston, TX
March 1997 to February 2002
Customer relation, Store Operations, Human Resources, Merchandise Standards, Managing expense budget, Setting goals for associates to be accomplished, Seasonal planograms, Shrink Control
- Stores monthly reports for year to date, Budget store expense report.
- Talking with store suppliers to see what's working and what we need more of.
- Going to other stores in the district to reset merchandising standards and opening of new stores. Assist with loss prevention investigations.
- Defined strategic and business plan
- Organized due diligence in preparation for sales of business units
- Initiate program that standardized employees training and led to increase in customer satisfaction by 30%
Education
Associates Degree in Business
TEXAS SCHOOL OF BUSINESS - Houston, TX
August 1989 to February 1992
Skills
• - Operations and Finance expert
• Operations Management
• Human Resources Management
• Profit and loss statement
• Strategic objective execution
• Process improvement
• Marketing and advertising
• Planograms
• Merchandising
• Retail Management
• Management
• Restaurant Management
• Loss Prevention
• Pricing
• Change Management
• Recruiting
• Store Management Experience
• Strategic Planning
• Logistics
• Forecasting
• Assistant Manager Experience
• Budgeting
• ERP Systems
• Team Management
• Sales Management
• Conflict Management
• Purchasing
• PeopleSoft
• Computer Networking
• Event Planning
• SAP
• Microsoft Windows, excel
• Quality Assurance
• Negotiation
• Financial Report Writing
• Employee Orientation
• Auditing
• Leadership
• Microsoft Office
• Supervising experience
• Accounting
• GAAP
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