Support Analyst Data Entry
Resume:
Wilmington, CA *****
Home phone - 310-***-**** *******@*****.***
Elaine D. Gipson
Objective
To obtain a challenging position that will further utilize my organizational skills, strength, knowledge, and acquire new abilities that will offer developmental opportunities for advancement, professional, technical, administrative, and personal growth as an assistant, support analyst, educator, management, sales, and marketing
Experience
06/2014 – present Royal Learning Center Los Angeles, CA
Network Support/Pre-School Teacher
Manage office environment as a network assistant support.
Provides daily administration support for answering calls, transferring calls, proofreading documents, training, and data entry
Install and setup new computers, printers, faxes, and emails,
Implement developmentally appropriate curriculum and programs for children’s (ages infant to five years old)
Document and track activities by formulating therapy plans that includes exercises and activities for parents to administer
Implement positive classroom management strategies for rules and regulations
Carefully monitor’s a daily task for children behavior with other children
Support the social and emotional development for all children
Maintain open communication with parents through daily interactions and monthly newsletters
Maintain a daily login of different activities, and behaviors, meals,
Provides feedback on appropriate interaction skills and teaching techniques for different program for students and parents
07/2021 – present In-Home Supportive Services (IHSS) Los Angeles, CA
Home Health Aide
Provides non-medical, in-home support and management services to clients
Assists client with all personal care functions as needed
Assists client at mealtimes and monitors eating habits
Assists client to and from daily activities
Performs light housekeeping tasks and assists with laundry
Ensures that required documentation is completed and in compliance with regulations plus standards
Communicates with clients and families regarding their care
08/2004–03/2009 Murphy Oil Corporation EL Dorado, Arkansas
Customer Service/Technical Support
Provided telephone support, software support, for incoming and outgoing customers
Explained, estimated, and supported company oil/gas prices plus promotional offers
Inspected gasoline tanks, top and undergrown tanks, and equipment
Supported work areas by installing, configuring hardware, and software
Trained co-workers in the preparation, turning gas on/off, pumping gas, and cleaning the gasoline tank filters
Monitored, maintained, and organized all sanitation procedures practices to ensure that employees followed standard regulations
10/1982–08/2004 Xerox Corporation EL Segundo, CA
Document System Manager/National Technical Support Analyst
Provided sales and telephone support for external/internal customers
Coordinated and implemented technical training for sales
Received company’s highest sales award in 2000
Explained and supported company prices and promotional offers
Organized and scheduled team meetings for sales and service
Primary Liaison for marketing and Xerox sales Representative
Provided technical support for IBM host and mainframe system
Provided technical support for printing system software and hardware
Upgraded office filling system, installed and setup customer data base
Installed color applications and network color printers
Analyzed and tested outgoing orders, reworks, and returned products
Explained font pricing, packaging, shipping, and promotional offers
Education
Los Angeles Harbor College – Wilmington, CA Child Development
Grambling State University – Business Administration
Southern New Hampshire – Human Development/Social Work
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