Support Representative Service
Resume:
HARRISON-ONYEFURU, CHISOM CONSTANCE
* ** ******* ******, ********* Way Okota, Lagos State, Nigeria.
Tel. +234********** Email: aduhaj@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/chisom-harry-onyefuru-0187a6194/
Customer Support Representative
Professional Profile
Detail-oriented and empathic Customer Support Representative, with over 9 years experience in the Travel and Tours industry, with remote and on-site customer support, and excellent relationship management. Responsible for handling Air Ticket Reservations, prompt resolution of enquiries and complaints on our products and services with an aim to ultimately provide positive customer experience.
Key highlights
Customer service
Adaptability and flexibility.
Language skills and cultural sensitivity.
Business acumen and commercial awareness.
Leadership and administrative skills.
Team cohesion
Proficient in the use of CRM tools and Google Suite
Good Communication Skills and Better Customer Experience
Excellent verbal communication skills.
Active listening and Empathic skills.
Other Skills - Trello, Zendesk, Hubspot, Microsoft Office proficient, Zoom adept, Google meet adept
Skills Overview
Exquisite ability to support large-scale of customers and execute strategies, while leading communication and maximizing results.
Extensive field experience within various business environments that contributes to willingness in solving customers problems with strong communication skills.
Documented success in monitoring and creating accounts for customers to facilitate the growth of the organization and improve customer experience.
Project Accomplishments
Applauded by Sale Representative at SOMMYDERA HIGHTECH VENTURE in October 2021 for handling over 50 calls per day in resolving customer inquiries, Booking Travel Ticket thereby increasing customer retention rate by 50% for the month.
Received recognition in July 2019 by Nehitaworld Investment Limited as the best
staff in booking flights and logistics for clients in a more organized manner which increased customer’s experience and retention rate by 60%.
Relevant Work Experience and Duties Performed
Customer Support Representative
SOMMYDERA HIGHTECH VENTURE Nov.2021- Present
Ticket Issuance through GREATSKY TRAVEL & TOUR, Lagos
Coordinating customer service operations and seeking ways to ensure customer retention.
Book flight reservations for our clients.
Identify and develop new opportunities with clients.
Customer Service Representative
GODS POWER TRAVEL AGENCY LTD, Lagos Feb. 2016- Dec. 2019
Respond to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
Establish warm and friendly rapport whilst interacting with customers by phone, email, and live chat.
Assist customers with important purchasing choices, identifying needs, and employing product expertise to make appropriate suggestions.
Support customers experiencing technical difficulties by quickly identifying issues, qualifying customer expectations, and conducting troubleshooting to achieve timely first-time resolution.
Manage up to 80 customer inquiries per day in a fast paced center.
Keep detailed records of customer interactions for future reference.
Listen to individual complaints with an open mind and asked detailed questions to understand issues.
Customer Support Representative
LETS TRAVEL AND TOUR LIMITED, Lagos Sept. 2010- Jan.2016
Coordinating customer service operations and seeking ways to ensure customer retention.
Booked flight reservations for our clients.
Identified and developed new opportunities with clients.
Obtained customer acceptance of project deliverables.
Managed customer satisfaction within project transition period.
Conducted post project evaluation and identifying successful and unsuccessful project elements.
Education
National Diploma (ND),
Business Studies
The Polytechnic Ile-Ife, Osun, State
2010
Training And Certifications
Advanced Customer Service Training July 2022
Certificate in LPMV Digital Fundamental Apr 2022
Database Administration Feb 2022
Amadeus PNR & Fare July 2012
Sabre Red PNR (In view)
Ticketing And Reservation (Diploma) Dec 2011
Advanced Diploma in Airline Ticketing and Reservation Jun 2012
Referees
Available on Request
Contact this candidate