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Data Analyst Customer Care

Location:
Palatine, IL
Posted:
January 05, 2023

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Resume:

Anthony Agboifoh

Palatine, IL - *****

224-***-****

aduhab@r.postjobfree.com

DATA ANALYST

Self-starter with excellent attention to detail, ability to multitask, and effective time management skills

Experienced and able to acquire, manage, and analyze data from various sources as well as design reports and tools to support management and Stakeholders.

Experienced and able to use historical and real-time data for data analytics and reporting.

Process oriented data analyst with experience in data minning, cleaning and organization.

Indept knowledge and experience using analytical tools like Excel (Pivot table, V-Lookup), Sharepoint SQL, Tableau and R Programming language.

Experience handling and working on education and hospital/ medical data with demonstratable project management experience.

Effective and strong team player, with demonstrable experience of building productive working relationships

PROFESSIONAL EXPERIENCE

Analyst

Network and Data Management, inc Dec 2018 - Present

Responsilble for gathering and consolidating school consortium data and transformed data to provide valuable enrollment information like Dermographics.

Developed database objects – including tables, views and materialized views using SQL.

Developed dashboard to make data upload error free.

Developed dashboard for data capture

Strategize queries to identify, collect and analyze large sets of structured and unstructured data to ensemble models to propose strategies to address challenges

Analyst

Captiva Solutions LLC Dec 2014 - 2018

Acted as the primary point of contact for Incident Management System and provided Tier 2 support for system users.

Configured and administered ServiceNow modules including Incident, Problem, Change, Service Catalog, and Service Portal.

Created workflows, reports, and dashboards to streamline processes and improve efficiency.

Security Operations Analyst

Alliance Health IT - Baltimore, MD May 2010 - Dec 2014

Ensured the safety of organizational data, patient and employee information as per HIPPA and FISMA guidelines by performing frequent gap analyses to find shortcomings

Designed and implemented improved work frames for data testing.

Developed procedures for continuous monitoring and conducted the post-incident analysis to compile quarterly reports submitted to the CIO

ADDITIONAL WORK EXPERIENCE

Network Administrator

Charms Consulting - Chicago, IL Mar 2005 - Apr 2010

Network Engineer

Mosaic Software - London Feb 2004 - Mar 2005

Contract staff (Software)

Nigeria ExperEdge Co. - Lagos Jan 2000 - Dec 2003

PROFESSIONAL SKILLS

Process Management & improvement

Project Management

Critical Thinking & Operations Support

Detail Oriented & Analytical Mindset

Documentation, Research & Reporting

Technical Information Presentation

Operation Support & Troubleshooting

Relationship Building and Management

Customer Care & Problem Solving

Independent and Team Work

Verbal and Written Communication

Disaster Recovery

Database Maintenance

TECHNICAL SKILLS

NIST

WAN/LAN

SIEM

ITIL (Certified, Foundation)

ITSM (IT Service management

Bootcamp: Intesive Foundation training)

ServiceNow

(InDept knowledge)

R Programming Language

Tableau

Microsoft Office: Excel, PowerPoint, Project, Exchange, Outlook, 360

Oracle DB (SQL)

SQL, MySQL and PostGre

EPIC (Healthcare EHR Application)

EDUCATION

PG Certificate in Data Warehouse and Business Intelligence

Loyola Graduate School of Business - Chicago, IL

Bachelor of Science in Mathematics (BSc. Mathematics)

Bendel State University



Contact this candidate