Center Representative Service
Resume:
Destiny Ward
**************@*****.***
EXPERIENCE
Concentrix - Driven Roadside OnStar advisor
Charlotte, NC
Analyzed financial data received from clients to develop strategies for meeting clients' financial goals.
Answered clients' questions regarding details of fin and strategies and explained data in easy-to-under
Grew assets under management through referrals
Business opportunities.
Remained calm and professional in stressful circumstances
effectively diffused tense situations.
De-escalated problematic customer concerns, mail
friendly demeanor
Educated customers on special pricing opportunities
And company offerings.
Assisted customers with making payments
Assisted customer complaints and queries, fast-tracking
problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained strong call control and quickly worked through
scripts to address problems. Engaged actively with callers, confirming or clarifying .
information and diffusing anger. Offered resolutions to de-escalate calls and solve customer issues.
Answered, screened and processed high volume of calls daily
with call management system and web-based communications
Resolved customer inquiries, questions and concerns to
consistently offer quality service and meet performance
benchmarks.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
Handled customers effectively by identifying needs, quickly
gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Updated customer accounts, addresses and contact information within call management databases.
Managed high-volume of inbound and outbound customer calls
Explained key information regarding products and services
WORK EXPERIENCE 2
BURLINGTON Customer service representative October 2019 to 2022
WORK EXPERIENCE 3
Pet care provider 2017-October 2019
SUMMARY
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments Strong presenter, communicator and problem solver working effectively and productively With individual needs. Productive Call Center Representative with experience builds rapport with clients and providing quality support cited in answering large volume of customer calls and resolving customer complaints. Recognized for consistent earning top customer satisfaction ratings Hardworking administrative professional proficient in data Gathering, customer service and records management Knowledgeable about best practices in accounts receivable collections activities Good multitasker and problem resolution.
Retail merchandising expertise
SKILLS
Brand promotions • Retail merchandising expertise
Documentation and record
keeping
POS system operation
MS Office
Organization
Client satisfaction
People skills
Critical thinking
Reliable & trustworthy
Flexible schedule
Credit card payment
processing
Courteous demeanor
Conflict mediation
Problem-solving abilities
Call Center Operations
High-energy attitude
Inbound and Outbound Calling
Retail sales customer service
Customer relations
Microsoft Office
Billing
Payment transactions
Call Center Operation
Education
School or University
Colorado Christian University
Degree
High School Clinical Psychology
Overall Result (GPA)
3.0
Skills
POS system operation MS Office Organization • Client satisfaction People skills Critical thinking Reliable & trustworthy Flexible schedule Credit card payment processing Courteous demeanor Conflict mediation Problem-solving abilities Call Center Operations High-energy attitude Inbound and Outbound calls
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