Experienced Customer Service Rep, 15+ years

Laurie Sims

*** ***** *****, *******, ** *****

Phone: 816-***-****

Alt Phone: 816-***-****

Email: aduh2v@r.postjobfree.com

Ability Summary

Customer Service 15 years

Knowledge of office procedures, phone, email, chat service and service desk etiquette, streamlined processes

Screened phone calls and customers for the Director

Streamlined process and handled distribution for busy email boxes, including clearing and purging at completion

Knowledge of daily office operations, copy, scan, print, create and design fliers, signs, labels, brochures, spreadsheets, ordered office supplies and more

Microsoft Office Applications, Word, Excel, Outlook, PowerPoint, Adobe, Intranet, Internet, networking, Teams, Windows, Word, Zoom, Library systems materials check in and out, catalog search, routing, research, data entry, electronic document storage, Box, Cloud, and Dropbox, letters of recommendation, designed shelf presentations of faculty and student publications, helped troubleshoot problems for employees and customers, independently opened/closed and ran library

Employment History

4/30/01 - 6-31-22 Kansas City University Interlibrary Loan Coordinator Salary $26 hour

Experience Summary

Creative, engaged medical university librarian

15 years experience managing high volume inter-library loan

Quickly learned 2 new systems and trained library staff on 2 campuses and 2 libraries, remotely and in person

Designed ILL manual to support training of employees with each newly implemented or revised web based ILL platform

Provided research and filled requests with consistent exceptional customer service to doctors, staff students, and law firms, national and international, medical libraries, and hospitals with majority of requests delivered same day

KCU Team of the Year Award 2019

Workday financial management web based app

Experienced understanding of procedures and policies

Worked remotely from home for over 1 pandemic year, assisting colleagues in set-up to do the Same

United Way campaign team captain

Education History

General Education High School Diploma Neff High School, La Mirada, California Additional Information

Current Pastoral Administrative Assistant at Turning Point Church in Cameron, Missouri, 3+ years

Detailed References

Available on Request