Support Representative Customer Service

Randy Garcia

Fayetteville, GA ***** 404-***-**** **********@*****.***

Summary

Career-focused job seeker, looking to obtain a Helpdesk position to help launch a career in IT. I have limited experience in the field of IT but have 8 years of customer service experience. In my last job, I served the role of the "tech guy" who would assist in the installation of equipments, troubleshoot network issues, and help customers with any software issues either in-person, via phone, or email. I have a general understanding of Microsoft Office and can communicate complex issues to customers in a much simpler fashion. I am a fluent speaker and writer of both English and Spanish. Skills

Customer Service (8 years of customer facing/call- handling environment)

General knowledge of Microsoft Office

Equipment setup/installation

Strong verbal and written communication skills

Experience in issues and resolutions tracking through company CRM software

Interpersonal Skills

Technical Troubleshooting

Fluent speaker and writer of both English and Spanish Experience

SALES MANAGER/CUSTOMER SUPPORT REPRESENTATIVE 08/2021 - Current Straight Blast Gym Atlanta - Atlanta, GA

Tracked weekly sales to generate reports for business development planning. Analyzed business and sales targets using critical problem-solving skills. Leveraged CRM system to manage sales activities and track sales performance. Handled incoming technical service calls and emails. Supported customers with password resets and account customization. Collaborated with customer service to resolve any software issues. Set up equipment for employee use, properly installing cables, managing company software system. Documented customer correspondence in CRM to track requests, problems and solutions. SALES REPRESENTATIVE/HANDYMAN 10/2019 - 08/2021

Straight Blast Gym Buford - Buford, GA

Used CRM database to track referral and appointment data. Answered product questions with knowledge of sales and promotions. Engaged with customers in conversation and effectively determine needs and requirements. Developed sales techniques to successfully sell and upsell services to new and existing clients. Kept interior and exterior of buildings clean, safe and welcoming. Replaced burned-out light bulbs and performed basic electrical repairs. Maintained equipment, materials and tool inventory to meet repair or maintenance needs. RESTAURANT MANAGER/SERVER (FAMILY OWNED) 07/2015 - 02/2019 Sabor Quesqueya - Norcross, GA

Updated computer systems with new pricing and daily food specials. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Inspected dining and serving areas for cleanliness and proper setup. Collaborated in creating reports on weekly revenues and expenses. Cleaned tables and chairs to prepare dining area for next customers. Calculated charges, issued table checks and collected payments from customers. Provided exceptional service to high volume of daily customers. Education

Collins Hill High School - Suwanee, GA High School Diploma 05/2016

Georgia Gwinnett College - Lawrenceville, GA Some College (No Degree) Accounting And Business Management

Hobbies

Brazilian Jiu-Jitsu Practitioner/Coach

Copywriting

Hiking

Cooking

Contact this candidate