Jeannette Armstrong

*** ******** **.

Syracuse, NY. 13219

Cell 315-***-****)

aduh2e@r.postjobfree.com

PROFILE

Over 32years of Financial-Banking, Customer Service and Office Operation experience. Responsible for troubleshooting and assisting customers in connecting to our Company Website. Work as a liaison between the IT Department and the Customer Care Department providing support for newly installed or upgraded software programs for customers and bank employees. Implemented and maintain our company’s online event Messenger program. Test new software programs that are installed and provide department training support as it relates to upgrades with department software. Daily duties included but not limited to the set-up and maintenance of all Consumer and Business Online Banking, Bill Payment and Electronic Statements, troubleshooting and assisting Consumer and Business customers with their Online Banking and Bill Payment accounts, preparing monthly reports as it relates to Consumer Online Banking usage, provide branch support as it relates to Online Banking as well as Banking programs used daily for the input of customer information, provide Customer support for Credit/Debit card transactions and processing, proofing and scanning the nightly department work.

• Bank Program & Software Support

• Teller Training

• Word & Excel

• Problem Identification & Resolution

PROFESSIONAL EXPERIENCE

Solvay Bank Solvay, NY.

2007 to Present

Cash Management Operations Specialist

My current position requires me to work with little or no supervision and to step in and cover for Supervisors and Managers when needed as it pertains with daily department functions. My daily job functions include the input and set-up of Business Online Banking accounts. Contacting Business Customers and assisting them through their log in process. Updating and adding accounts, adding or removing users, and processing documents granting authorization for Online Banking access. Setting up Ach, Wire. Remote Deposit Capture and Positive Pay Services. I have transitioned into a position which provides support for the Customer Care Department which is our Telephone Banking Center and also provides support for our IT Department. My duties include but are not limited to maintain our Teller Printers and making sure that they are sent out for maintenance and are switched out throughout branches as needed. Provide support for our Cash Management Department. Provide phone support, troubleshoot Merchant accounts and provide assistance in answering Merchant questions. Provide back up support for the Accounts Payable Department. Responsible for responding to customer’s request and questions submitted through our website portal. Provide Back Office support for the Operations Department which includes and is not limited to processing Ach Returns and the setup of Automatic Account Transfers.

Accomplishments

Recipient of the 2018 Solvay Bank Presidents Award

North Island Credit Union San Diego, CA 2003-2006 Research Analyst /DMV TITLE and Record Specialist

My daily functions consisted of providing research and the collection of documents for the purpose of subpoenas for the City, County, and State of California. Scanned, Warehoused and maintained Consumer Loan and Mortgage files. Provided Account Receivable service and collected fees for research provided by credit union. Provided back-up support for our DMV/Title Dept. by processing the paperwork and inputting customer information on the computer system and preparing lien satisfied as needed.

Accomplishments

• Received Several Mug awards for excellent customer and employee service. Received Employee of the Month and later Employee of the year award, but had to concede due to move out of state.

• Experience working in a fast pace, high volume office

environment

. • Excellent Phone, Multitasking and Customer Service

Skills

• Team Player, Fast learner, Loyal, Dedicated,

Respectful and Persistence

EDUCATION

Coleman College La Mesa CA,

Certified in Office Automation.

Graduate of Ashworth College for Medical.

Billing and Coding

Volunteer

Pop Warner Football, Little League Baseball & Youth Basketball, San Diego & Camillus, CA & NY.

I have been a Team Mom working side by side with my husband for Youth Sports in San Diego & New York for the past 17 years. I love maintaining our schedules and working with kids and parents. We have been very blessed to have worked with such tight knit communities while teaching kids the fundamentals of the games & the life lessons they will take with them such as: Team Work, Loyalty and Dedication. These lessons will someday help guide them through life.

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