Level Work Customer Service

FAWAZ Bello

Newark, NJ ***** • 862-***-**** • ************@*****.***

SUMMARY

● Quality Customer Service

● Adept at prioritizing customer needs

● Conflict-resolution

● Tech-savvy

● Trained to operate, maintain and repair high-volume sorting equipment

● Well-versed in computerized tracking

● Organization skills

● Multitasking

● Successful in working within collaborative environments

● Safety awareness

● Numeracy ability

● Physical stamina

● Proficient in Microsoft Word, PowerPoint & Excel

● Experience in open-source software such as Ubuntu(linux), Kali-linux, Wireshark, MySql, java etc. EXPERIENCE

Sortation Associate May 2022 to August 2022

L’Oréal – Monmouth Junction, NJ

● Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.

● Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.

● Moved pallets and packing material to designated vacant storage areas for operational safety. Maintained high-level work standard achieving 95% accuracy sorting and processing.

● Upsold postal services like insurance and tracking.

● Provided reports and workflow statuses on time to management. Customer service, 11/2019 to 11/2021

Dominos – Newark NJ

● Attend to customers, prepare food and take orders

● Maintain high-level of work and talk to customer respectfuly EDUCATION

Essex County College - Newark, NJ Expected in June 2023 Cybersecurity Degree 3.0 GPA Dean's List: Fall 2021

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