Malia Jackson

**** ******* ** ** *** ***

Washington, District of Columbia 20020

Cell: 202-***-****

E-Mail: aduh0u@r.postjobfree.com

Professional Summary

People-oriented problem solver seeks opportunity to grow professionally with business organization as entry-level Customer Service Representative.

Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player.

Flexible student with great communication skills seeks part-time job opportunity to expand work experience.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Skills

Hospitality and accommodation

Record preparation

Product promotion

Account updating

Problem resolution

Call management

Appointment scheduling

Documentation

Paperwork processing

Strong communication

Information security

Calm demeanor

Positive and professional

Experience

March 2020 to August 2021

FedEx Ground Beltsville, Maryland

Warehouse Package Handler

Updated daily log with incoming and outgoing packages and notable incidents.

Balanced loads according to weight distribution requirements.

Achieved daily performance targets, working quickly to process shipments and meet customer demands.

Minimized errors by verifying shipment contents against associated paperwork.

Organized efficient storage area handling over [Number] containers per day.

Protected team members and loads by preventing swinging and tipping.

Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles.

Handled shipping, including preparing, tagging and securing containers.

Controlled waste by properly aiming spouts into collection bins, carts and containers for loading.

Attached classifying tags to containers to provide identifying information.

Verified proper equipment function, connecting and testing wiring and components.

Kept records current, continuously entering materials movements into computer system.

June 2020 to September 2021

Macy's Vienna, Virginia

Customer Service Representative

Followed up with customers to offer additional support and check resolution satisfaction.

Handled customer inquiries, billing questions, payments, and service requests.

Documented, researched, and resolved customer service issues.

Anticipated needs and resolved problems to keep customers happy.

Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.

Delivered fast and friendly service regarding questions and service complaints.

Managed customer calls efficiently in fast-paced call center environment.

Compiled customer feedback to recommend improvements to management.

Referred unresolved customer grievances to designated departments for further investigation.

Completed inquiries and followed up with customers to share findings and offer solutions.

Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

Sold products to customers during routine service calls using strong cross-selling abilities.

Met inbound customer needs while maintaining strict performance targets.

Updated records with all interactions and customers transactions.

Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

Education

Kipp Dc Legacy College Prep Washington, District of Columbia

High School Diploma

Contact this candidate