Customer Service Security Specialist
Resume:
Lynwood, WA *****
***********@***.***
KOBIE WYATT
OBJECTIVE
To obtain a position using my technical development and support skill sets.
PROFESSIONAL ACHIEVEMENTS
WEB DEVELOPMENT
Developed and maintained customer facing websites allowing for increased marketability, efficiency, and better manipulation of client data
Developed and maintained internal websites, and provided training on employee use
TECHNICAL SUPPORT
Performed network administration including DHCP, DNS Active Directory, and firewall configuration
Provided client support including initial set up, anti-virus deployment, and patching
Provided individual support including responding to support tickets, hope ISP support, and individual cell phone configuration
SKILLS
Microsoft Server
Microsoft SQL Server
Microsoft Exchange Server
Microsoft Power shell
Microsoft Active Directory
Microsoft DNS
Microsoft Office
Microsoft Visio
Microsoft System Center
Microsoft Visual Basics
Microsoft Netmon
Microsoft Visual Inter Dev
Symantec Ghost
Symantec Anti-Virus
Symantec Backup Exec
Symantec Back up recovery
Symantec anti-virus
Panda Anti-virus
Adobe Dream Weaver
Adobe Image Ready
Adobe Photo Shop
Adobe Illustrator
Adobe Page Maker
Macromedia Flash
HP Insight Rapid Deployment
Web sense Content Gateway
Goldmine
JavaScript
Perl
Gommon Gateway Interface
HTML
Advantage Technologies Right Fax
Crystal reports
WORK HISTORY
SOLE PROPRIETOR, TG FITNESS LLC, LYNNWOOD, WA
2011 – Present
Provides health and nutrition consulting
Custom coaching with personalized nutrition and biometric workout programs
weight loss and muscle building for all types of people.
Strategic programs that focus on lifestyle change and building personal fitness and nutrition goals.
SALES, KENDALL FORD, MARYSVILLE, WA
2020 – Present
Professional new and used car sales
Provides custom finance options and detailed payment plans that meets the customers comfort and budget.
Provides professional customer service structured throughout the entire dealership.
Provides a very diverse used car inventory and in-stock new car and truck selections.
SALES, MARYSVILLE FORD, MARYSVILLE, WA
2016 – 2019
Professional new and used car sales
Provides custom finance options and detailed payment plans that meets the customers comfort and budget.
Provides professional customer service structured throughout the entire dealership.
Provides a very diverse used car inventory and in-stock new car and truck selections.
SALES, RARIDON'S, KIRKLAND, WA
2014 – 2016
Professional new and used car sales
Provides custom finance options and detailed payment plans that meets the customers comfort and budget.
Provides professional customer service structured throughout the entire dealership.
Provides a very diverse used car inventory and in-stock new car and truck selections.
CHANGE/BUILD ENGINEER, COVESTIC/MICROSOFT, REDMOND, WA
2012 – 2015
Perform scheduled requests for including running SQL scripts, applying operating system updates, and executing deployments in enterprise-level environments.
Assist with driving a team-oriented professional culture, establishing policies and procedures that provide flexibility in a changing environment.
Develop and maintain relationships with internal/external partners who are responsible for driving changes in the various environments.
Assist the operations team by ensuring SLA attainment with the operations center for fault .
Provide on-the-job training, technical leadership and guidance to junior engineers.
SECURITY SPECIALIST, LUCKY STRIKE LANES, BELLEVUE, WA
2012 – 2013
Provide a secure and safe environment for all guest attending the night lounge.
Identify and defuse any aggressive or abusive behavior due to drugs or alcohol.
Turn over any Individuals breaking the law to the local police department.
Making sure the building is secure at the end of business hours
INFORMATION TECHNOLOGY SUPERVISOR, ADOBA INC, REDMOND, WA
2009 – 2012
Responsible for all network administration, helpdesk, and internal customer service issues
Provided internal network support which consisted of 11 servers, 2 firewalls, 8 client PCs, 10 laptops, 50+ network printers, Network IP phone systems, and personal cell phone configuration.
Provided support to the customer facing eCommerce website as well as intranet websites.
Configured TCP/IP, DHCP, DNS, as well as Active Directory user and computer accounts.
Responsible for Web Security and Monitoring.
Provided 24/7 on call support.
INFORMATION SYSTEMS SUPPORT, INTERACT INC, WOODINVILLE, WA
2007 – 2009
Helped maintain and support client websites including designing promotional pages for the Microsoft corporate website.
Responsible maintaining the tape backup process which included daily backups and servicing the physical hardware.
Ensured that all software updates including MS Security patches were installed and configured on all call center computers.
Responsible or maintaining post master emails daily deleting spam with historic procedure and forwarding missed emails to the recipient.
Responsible for the testing of new and existing client websites.
HELP DESK/WEB SUPPORT, POULSBO RV, KENT, WA
2006 – 2007
Supported entire network of 100+ computers with all helpdesk, hardware, and software issues.
Ensured all employee PCs were imaged and supported with anti-virus before adding to network.
Supported internal and external websites for day to day issues, changes and usage training.
SENIOR TECHNICAL SPECIALIST, EXCEL DATA CORPORATION/MICROSOFT, REDMOND, WA
2007 – 2007
Responsible for inventory of equipment, developing a plan for network and workstation set up.
Part of a team responsible for set up and onsite support of over 2000 computer work stations used for presentations and PC labs of over 600 computers for product launches.
WEB DEVELOPER, FSI FABRICATION, YAKIMA, WA
2006 – 2006
Designed and developed company web site which increased the overall marketability on a global basis.
Strategize with marketing manager, operations manager on design plan for website.
Designed foundational website that was scalable and functional and would make updating user friendly.
ACCOUNT EXECUTIVE/CLIENT SUPPORT, CONNECTOS CORPORATION, KIRKLAND, WA
2002 – 2006
Assist with management of servers, hosting web sites on dedicate and co-located servers and website maintenance.
Client support over Internet and phone, assisting with ISP issues.
EDUCATION
ASSOCIATE OF APPLIED SCIENCE DEGREE IN WEB DEVELOPMENT, ITT TECHNICAL INSTITUTE, BOTHELL WA, 2003
UNDERGRADUATE STUDIES, JACKSON STATE UNIVERSITY, JACKSON, MS
Undergraduate coursework in biology
REFERENCES
TALEO CROSBY
Project Manager/Microsoft
DAREN SMITH
Operations Engineer, Microsoft
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