Part Time Dist

CURRICULUM VITAE

T.J.ABHILASHA

Email: *********.******@*****.*** Contact No: +630*******

CAREER OBJECTIVE:-

To work diligently with an organization that offers challenging carrer,rewards hard work,sincerity&performance and help me in emerging as a competitive professional.

EDUCATION QUALIFICATION:-

M.TECH (2013-2016) in COMPUTER SCIENCE ENGINNERING from VITS Engineering College, Kavali (Affiliated to JNTU,Anantapur) with an aggregate of 67%. .

B.TECH (2000-2004) in COMPUTER SCIENCE AND ENGINEERING from VITS Engineering College, Kavali. (Affiliated to JNTU, Anantapur.) With an aggregate of 61%.

INTERMEDIATE (1998-2000) Board of Intermediate Education, Sir Raman junior College, Kavali with 57%.

S.S.C (1997-1998) Board of Secondary Education, ST’ANNS E.M HIGH SCHOOL, Kavali, Nellore Dist., A.P with 67%.

TECHNICAL SKILLS:-

Programming Languages : C, C++, and Java.

Operating Systems : Windows-XP, Windows7,Linux.

Packages : MS Office.

WARDS & ACHIEVEMENTS:-

Actively participated in ethical hacking workshop.

Being the mini-project leader.

Zeal to learn new things.

ROLE AND RESPONSIBILITIES:-

• Client server monitoring for about 15+ clients using Monitoring Tools

• Working on ServiceNow ticketing tool and creating the Incidents to the concerned support teams according to the severity level.

• Managing the clients’ IT infrastructure under various competencies like Incident, Change, Reporting and Service Level Management with help of ITIL concepts.

• Raising an incident for the alerts received using the tool ServiceNow and passing it to level 2 technical team.

• Effective and rapid response to Critical incidents.

• Driving all major incidents (Sev1 and Sev2) towards resolution effectively.

• Performing the daily checks on the servers.

• Meeting Response and Resolution SLA on each Handled incident.

• Hourly Email updating to the Clients during Service Outages.

• Performing the Service Availabity Checks for multiple Clients.

• Managing the failed jobs and jobs in abort state.

• Monitoring the Symantec Net Backup RDP Servers Drivers on regular basis and take respective actions.

• Responsible for all SLAs which need to take care during the shift and responsible for ensuring proper shift hand off with next shift.

• Responsible for sending all Incident notifications as per agreed process, chair the bridge call during a P1 outage.

• Engage Respective Application and Operations Support on Bridge call towards resolving the issue.

• Participating in High Severity Bridge Calls and Escalating if required.

• Preparing and sending status reports to clients.

CURRENT EXPERIENCE:-

•Organization : PDM Software

•Designation : Associate Engineer

•Duration : Dec 2016 – till Date

PERSONAL TRAITS:-

Name : T.J.ABHILASHA

Father’s Name : T.JAGATH KUMAR

Date Of Birth : 06-06-1983

Nationality : INDIAN

Languages Known : Telugu, English

DECLARATION:

I hereby declare that the above mentioned information is correct to the best of my knowledge.

Place:

Date: Signature

(T.J.Abhilasha)

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