Customer service specialist

SH Shawn Harris

Austin, TX ***** 737-***-**** ***************@*****.***

PROFESSIONAL

SUMMARY

My goal is to provide outstanding customer service to our client traffic by answering phone calls, work tickets, and then handling onsite physical labor and resolving client issues.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Operating Data Recording

Customer Needs Assessments

Customer Satisfaction

Complex Problem-Solving

Time Management

Project Requirements

Wastewater Collection

Water Treatment Equipment

Maintenance

Hand and Power Tools

Customer Service Standards

Emergency Calls

Sales Transactions

Environmental Monitoring

System Monitoring

Water Purification Systems

Social Perceptiveness

Quality Assurance Requirements

Production Goals

Microsoft Excel

Professional Development

Service Quality

Customer Orders

Vendor Contracts

Sales Presentation

Scheduled Maintenance

Strategy Management

Work Orders

General Plumbing

Customer Interaction

Valve Rebuilding

WORK HISTORY WATER TREATMENT SPECIALIST 09/2020 to 11/2022 Hill Country H20 Austin TX

Recorded test data and prepared reports, summaries or charts to interpret test results.

Maintained water treatment equipment.

Collected samples of gases, soil, water and other materials for testing. Assisted in water reconnaissance and site preparation. Collected water samples to test alkalinity, hardness and residual levels. Performed water quality analysis, testing, and verification. Used hand tools and power tools to maintain, repair and lubricate equipment.

Recorded operational data, personnel attendance or meter and gauge readings on specified forms.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Demonstrated respect, friendliness and willingness to help wherever needed.

Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.

Inspected equipment or monitored operating conditions, meters and gauges to determine load requirements and detect malfunctions. MAINTENANCE TECHNICIAN 01/2018 to 09/2020

Liberty Group Ltd Austin, TX

Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Troubleshot equipment breakdowns and performed preventive maintenance.

Followed work orders and specifications for machine and equipment replacement, repair or maintenance.

Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Installed new locks, door handles and door closers. Partnered with facility management to successfully complete projects within anticipated deadlines.

Reviewed technical documentation to complete equipment maintenance and repair.

Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.

Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.

Trained junior maintenance professionals on correct repair and cleaning procedures.

Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

Determined new technique to streamline maintenance processes to increase workflow.

PHARMACY TECHNICIAN 12/2015 to 04/2018

Mabank Family Pharmacy Mabank, TX

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Counted and labeled prescriptions with correct item and quantity. Stocked, labeled and inventoried medication to keep accurate records. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues. Entered and processed patients' prescriptions into internal system. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Collected co-payments or full payments from customers. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Counted, measured, and compounded medications following standard procedures.

Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Reviewed and verified customer information and insurance provider information.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

EDUCATION Mabank High School, Mabank, TX 05/2014

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