Shift Manager Customer Service

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CAREER OBJECTIVE

Adaptable professional with *5 + years of work experience and

proven knowledge of leadership, problem-solving, and workflow prioritization. Ability to complete tasks on time in both individual and team settings. Ready to make an immediate contribution to your organization.

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678-***-****

************@*****.***

Atlanta, GA

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EXPERIENCE

Kitchen Manager Volunteer

JUL 2022 - CURRENT Atlanta Mission, Atlanta, GA

• Scheduled employee calendar, keeping shifts properly staffed.

• Trained new staff in kitchen operations, procedures, and food prep standards.

• Followed sanitation and food safety standards to prevent illnesses.

• Observed safe temperature storage of all food products to prevent spoilage.

• Coordinated kitchen workflow to optimize supply usage and preparation time. Shift Manager

JUN 2017 - DEC 2021 Mc Donald’s, Dunwoody, GA

• Promoted customer satisfaction by addressing complaints.

• Communicated important company information and policy changes to staff members.

• Taught newly hired team members and shift managers business policies and procedures.

• Recruited prospective employees and assisted with interviewing process.

• Tracked store inventories, unloaded trucks and replenished item levels by ordering new products.

• Set employee schedules and made staffing adjustments to get shifts covered. Shift Manager

DEC 2016 - MAY 2017 Mc Donalds, Tucker, Georgia

• Kept records required by government agencies regarding sanitation or food subsidies

• Investigate and resolve complaints regarding food quality service, or accommodation.

• Maintain food and equipment inventories and keep inventory records.

• Monitor food preparation methods portion sizes and garnishing and presentation of food.

• Created staff teams and delegated work tasks to increase productivity.

• Established and maintained positive and professional employee relationships. KENT GOODMAN

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EDUCATION

SEP 2001 Carver High School

SKILLS

• Front of House Management

• Money Handling

• Delegating Assignments and Tasks

• Customer Service

• Staff Scheduling

• Staff Training

• Inventory Management

• Investigating Complaints

• Team Leadership

• Process Improvement

CERTIFICATIONS

• Food Safety Certification

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