Customer onboarding specialist

SKILLS RELATED WORK EXPERIENCE

ß Driven individual who

collaborates well with

peers

ß Displays strong work ethic

and discipline by ensuring all

job tasks are completed on

or before the deadline.

ß Possesses exceptional writing

skills from college and work

experience.

ß Exhibits organization and

time management skills by

having completed 8

consecutive weeks of 50-

hour requirements

VOLUNTEERWORK

ß Completed countless hours

of community service

throughout college.

ß Read books to special needs

children.

ß Volunteered for ‘Parents

Night Out’ event for special

needs families.

Customer Onboarding Specialist • Remote • August 2022-Present ß Confirmed client information from application was accurate and made corrections as needed

ß Answered client inquires regarding their Medicare plan and utilized various resources to arrive at satisfactory conclusions ß Handled frustrated clients with poise and respect displaying a high level of professionalism

ß Persuaded clients to participate in health surveys that brought in over 600,000 in revenue over an 8 week period as a team OFFICE ASSISTANT • SARASOTA FL • SUMMER 2020 & 2021 ß Assisted in ensuring the organization of documents and created a process for the production department to follow when installing window jobs

ß Resolved customer inquiries and questions via email, phone, front- desk

ß Noted key points during weekly office meetings to email meeting minutes to office staff.

ß Ensured contracts of up to $100,000 were completed correctly with all required information.

EDUCATION

Bachelor of Science: Major in Political Science, Minor in General Business Northwest Missouri State University

ß Overall GPA: 3.75/4.0

ß Proficient in Microsoft: Word, Excel, PowerPoint ß Proficient in Google software: Slides, Docs, Sheets ß Received Presidents honor roll in spring 2021

ß Member of Pi Sigma Alpha National Political Science Honor Society ß Graduated May 2022

MW MADISON WILCOX

MARYVILLE, MO (913)–940-2282 **********@*****.***

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