Preeti Shetty

732-***-****

adugxb@r.postjobfree.com

SUMMARY:

●Overall 10+ years of experience In IT 6+ Years in QA Testing and 4.5 years of Experience as Salesforce Tester

●Strong testing skills in Salesforce1 Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.

●Meeting demanding deadlines and delivering critical solutions on various levels for Web Based and Windows Based Applications.

●Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.

●Expertise in defining Testing Methodologies, Designing Test Plans and Test Cases according to user stories. Verifying and Validating Web-Based and Client-Server applications.

●Professional expertise in UAT Testing, Functional Testing, Performance Testing, End to End Testing, Integration Testing, Database Testing, System Testing, Regression Testing, Black box/Smoke Testing, Unit Testing/White box testing in difference environments.

●Experience of all the phases of Software Development Life Cycle (SDLC)

●Experience in working on Agile Methodologies.

●Actively participated in SCRUM and Sprint meetings.

●Played a Lead role to the small size teams and supported off shore team by assigning testing responsibilities.

●Follow up till the test completion and reporting the Status to the Manager & responsible for Weekly status reports.

●Working knowledge in defect management and tracking tools such as JIRA

●Expertise in developing and maintaining Test Scripts, analyzing bugs and interacting with development team in fixing the defects.

●Experience in developing documentation and user training

●Extensively worked on Database Testing (SQL Server) and validating the application against the database

●Good knowledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

●Involved in Backend Testing (Data Validation Testing) by writing SQL queries

●Analyzing business requirements and preparing Entity Relationship diagrams and converted them to Salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master-Detail and Junction objects to implement one-to-many and many-to-many relationships respectively.

●Written apex batch, schedule classes by implementing Batch able and Schedulable interfaces for processing large data sets in scheduled intervals.

●Performed Salesforce.com Administrative activities - Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Validation rules, Communication Templates, Workflow rules, Approval process, Reports, Dashboards, Single Sign-on (SSO) and Security Controls.

●Good experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.

●Strong experience in implementing data security/visibility rules using sharing rules, configuring OWD, creating criteria-based and owner-based sharing rules across various object and sharing data to different set of roles in the organization.

●Excellent Customer relationship management

●Strong ability to understand Business and user Requirement.

●Hardworking individual possessing excellent communication, presentation and interpersonal skills with willingness to learning new technologies /sharing ideas and can work under tight schedule.

TECHNICAL SKILLS:

Operating System

Windows XP, Windows 2000, Windows 8, Windows 7, UNIX

Defect Tracking Tools

Jira, QA, Quality Center

Application Servers

Windows Server 2003/08

Web Technologies

HTML, XML

Languages Known

Perl, Java, C, C++, Salesforce

Configuration Management

CVS

OMS Package

Royal Blue Fidessa

Documentation Tools

Microsoft Office word, Excel, Visio, Share point, Rationale tool

Databases

SQL Server 2005/08, Data Loader

SKILLS

JAPANESE SKILLS:

JLPT N2 and can manage Conversation level Japanese.

PROFESSIONAL EXPERIENCE

Client: PSEG, NJ (September 2021–Till Present)

Role: Salesforce tester

Responsibilities:

A)MWMS FSL QA tester ( Oct 2022-Till present)

Testing using FSL Desktop(salesforce) and FSL Mobile App.

Testing using salesforce app (Workorders, Resources, Reports, Dashboard).

Created Testcases, executed Testcases and logged the defects in ServiceNow.

Involved in reviews of functional design document and testcase designing.

Good interaction with QA team members, Developers, Process Owners to resolve issues.

B)E-Track (Engineered Solution) Program - UAT tester (April 2022- AUG 2022)

Program offers whole-engineered energy saving solutions for hospitals, colleges and universities, school district and other public entities

Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.

Captured and tested all modifications to proposed functional requirements.

Met all project timelines and deadlines.

Communicated frequently with clients regarding applications functionality requirements.

Tracked and managed defects along with analyzing data and provided reports.

Conducted end-to-end integration testing and assured software delivered met requirements and expectations.

C)EE-EV program – UAT tester ( September 2021- April 2022)

●Tested salesforce standard objects (Cases, Accounts, Contacts) and custom objects, page layouts, fields validations and its access to the user based on defined profile

●Tested using Omnichannel (Deliver more efficient support by routing cases to the right agent using Omni-Channel Routing. Omni-Channel integrates seamlessly into the console in both Salesforce Classic and Lightning Experience).

●Tested using Chatbot,Customers can interact /log cases through chatbot. Most importantly, a chatbot can influence a customer relationship by responding to requests faster while meeting customer expectations.

●Involved in User Acceptance Testing.

●Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing

●Regularly participated in Technical and Use Case review meetings for various functionalities in the application.

Technical Environment: Saleforce.com CRM, Visualforce pages, Web Services, Custom Objects, Tabs, Email Services,, Sharing rules, HTML, CSS, JavaScript, SQL, MS Word, MS Excel, JQuery, Quality Center.

Client: TBTN, NY (Feb 2021–Till Present)

Role: Salesforce Support (Volunteer)

Responsibilities:

●Maintained Salesforce Platform by monitoring user issues.

●Assisted Users with JotForm development and changes.

●Performed QA testing and checking integration between Zapier (integration System) and Salesforce.

●Managed and Assisted Users with orders and reports on Salesforce.

Client: NJR, NJ. (Oct 2016 – Jan 2021)

Role: Salesforce Tester

Responsibilities:

●Interact with various Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.

●Validated Data security and sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.

●Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.

●Helping the Business team in carrying out the User Acceptance Testing.

●Discovered missing data needed for reporting and worked closely with the client to get the correct fields and objects created to complete the project.

●Tested Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.

●Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.

●Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

●Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

●Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.

●Tested the backend database using SQL queries. Executed SQL queries to verify the database for the relevant test cases.

●Performed Security and sharing rules implementation Testing at object, field, and record level for different users at different levels of organization.

●Run database queries in workbench for Test data into Salesforce

Technical Environment: Saleforce.com CRM, Visualforce pages, Web Services, Custom Objects, Tabs, Email Services, Workflows, Approval process, Data loader Reports, Sharing rules, HTML, CSS, JavaScript, SQL, MS Word, MS Excel, jQuery, Quality Center.

Client: Lincrea Corporation of America, NY. (Mar 2015 – Jul 2016)

Role: Salesforce Tester/Developer

Responsibilities:

●Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.

●Created relationships among objects using Lookup, Master-detail and Junction Object relationships.

●Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.

●Used visual force components like Form, Page Block, Page Block Section, Command Button, and Action support, Action Function, Page Block Table and Repeat for developing visual force pages.

●Developed apex batch classes to archive chatter post and custom object interactions data daily and monthly basis.

●Customized Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Cases, Tasks and Events.

●Developed custom Objects, Fields, Dependent pick list values, validation rules, Page Layouts, Search Layouts and Tabs.

●Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.

●Created workflow rules, approval process and defined actions like Tasks, Email alerts, Outbound message and Field updates.

●Created communication templates used for Email alerts based of Text, HTML and Visualforce types.

●Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.

Technical Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, Custom Objects, Tabs, Email Services, Workflows, Approval process, Data loader Reports, Sharing rules, HTML, CSS, JavaScript, JQuery, Windows 2003.

Client: Fidel Technology, Tokyo. (Jan 2011 – Jun 2013)

Role: QA Tester

Responsibilities:

●Involved in collecting requirements and interacting with developers and Business to ensure that the application is implemented with the business requirements.

●Developed Test plans and Test Cases to cover overall functionality of the application.

●Manually executed test cases from QC and tracked defects.

●Performed Unit test, Smoke test, Functional test, Regression test.

●Performed Cross Browsing Testing & Role-Based Testing.

●Involved in User Acceptance Test for the test releases with QA lead and Business analysts.

●Prepare and execute Test Cases for end-to-end functionality testing.

●Done Database testing by wrote SQL Queries to validate the data.

●Involved in a production support with the team members.

●Documented Defects found during test on the Quality Center and communicated with the team members.

●Regular interaction with the core developers and Business Analysts helped us in fixing the defects.

Technical Environment: SDLC, SQL, MS Office Word, Excel, Java.

Client: Lehman Brothers, Tokyo. (Mar 2006 – Apr 2008)

Role: QA Analyst/Tester

In-house system serving a breadth of functionality like capturing executions from Front End System and basket trading systems, allocating them to the respective accounts, calculating commissions and taxes and generating ITS records. Stocks and convertible bonds can be booked through this system.

Responsibilities:

●Analyzed user requirement document and, testing strategies and procedures to facilitate the process of testing for different kinds of testing (Order Entry, Order Routing, order splitting, Fix, Allocation)

●Involved in functionality testing, Usage testing, navigation testing, compatibility testing, regression testing and enhancing of Web application and Single Code base project.

●Tested all kinds of accounts module from operational and functional point of view.

●Maintained and executed test cases and test scripts using Quality Center 10.0

●Performed End-to-End testing manually.

●Automated the functional testing by using QTP10.0

●Analyzed the User Requirement Document (URD), Software Specification Documents and involved in creating the test strategy document.

●Managed resource contention between ongoing development projects and urgent defects reported in production

●Estimated the Change Requirements for Individual Releases

●Involved in functional, GUI, Regression, system testing of the application.

●Created data driven test scripts to test the application with different sets of input data using Quick Test Professional.

●Identified defects were reported using JIRA.

●Classified the defects according to severity level, priority level and prepared Test Status Report during test execution process Participated in weekly status meetings, and conducted walkthroughs for team members, and documented the proceedings.

Technical Environment: Quality Center, Quick Test Professional 10.0, VB.Net, JIRA, Agile Model, MS Excel, VB Script, Main Frame AS 400, Linux

EDUCATION:

Bachelor’s Degree of Engineering (Electronics & Telecommunications) JNEC COE, Marathwada University, India.

Core Java course with SSi, Aurangabad, India.

Programming Fundamentals course in C, C++ and UNIX from SSi, Aurangabad, India.

Contact this candidate