Cynthia Paye

SUMMARY:

● *+ years of customer service experience within a larger corporation.

● 6 months+ of call center experience working at Citizen’s Bank.

● Consistently handled approximately 100-150 inbound/outbound phone calls on a daily basis.

● Made outbound phone calls conducting customer service surveys.

● Took inbound phone calls dealing with customer’s account information and any questions/concerns.

● Available to interview and start immediately.

EDUCATION: Post University,Waterbury, CT 09/2010 – 05/2012 Lincoln Technical Institute, Lincoln, RI 09/2008 - Assistant/Paralegal B.S. EXPERIENCE:

April 2018 to Capital One, Henrico, VA

April 2019 Claims Operations Processor

File Debit/Merchant claims

File/research fraud claims

Process over 200 claims by end of day.

Make and handle claim denial calls

Perform quality control on claims ready to be processed August 2014 to Allianz Global, Henrico, VA

October 2016 Travel Operations CSR

● Assisted customers with travel insurance policy/provided valid updates and information

● Writing, cancelling, and processing customer claims

● Fast pace, five minute call goal environment, providing accurate information

● Changing and updating customer information per request

● Keeping up to date travel policy information and price changes that were made April 2012 to MetLife, Warwick, RI

May 2014 Customer Service Representative)

● 100-150 of in and out bound calls to MetLife customers.

● Assisting customer with questions and concerns about their accounts.

● Taking customer calls changing and updating information. December 2010 to Citizen’s Bank, Providence, RI

April 2012 Survey Team/Customer Representative

● Consistently handled approximately 100-150 inbound/outbound phone calls on a daily basis.

● Made outbound phone calls conducting customer service surveys.

● Took inbound phone calls dealing with customer’s account information and any questions/concerns.

● Serviced Temp Job Call Citizens Bank customers and asked to take a customer satisfaction survey.

● Provided customer with valid information and great customer service. July 2010 to Macy’s, Warwick, RI

December 2010 Cashier/Support Associate

● Seasonal Job Stocking clothes and cashing customers out.

● Priced clothes and assisted the supervisors with task at hand.

● Folded clothes and sorted backroom stock in the correct fixtures etc. June 2009 to Rhode Island Free Clinic, Providence, RI October 2010 Medical Assistant (Externship)

● Filed folders and placing them to the correct doctor.

● Made and received patient confirmation calls.

Page 2 of 2

● Performed EKG’s.

● Took people’s vitals and urinalysis.

● Set up and organized exam rooms.

Contact this candidate