Forklift Operator Customer Support
Resume:
Stacy Baugh
Customer Support Technician
Racine, WI 53402
************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Field Director
Base Builder - Racine, WI
March 2018 to Present
Recruiting over 200 canvassers, training them, and improving their skills and confidence within a very short period of time.As well as doubling as a support tech for all the companies electronic devices. State of michigan claimant representative (remote) robert half - Racine County, WI
August 2019 to October 2020
Assisting claimants file for unemployment benefits, submit documentation, reset passwords, unlock accounts, and answer questions regarding the weekly payments and other general information Recruiter/Organizer
Working Families Party - Racine, WI
September 2018 to September 2019
Responsible for recruiting new employees, completing new employee paperwork,payroll, training/ orientation, and scheduling
Customer Support
KELLY SERVICES - Racine, WI
January 2017 to June 2018
Desktop Support Technician
BLUE CROSS/BLUE SHIELD - Waukegan, IL
August 2017 to October 2017
Troubleshooting windows systems software/hardware desktop Forklift Operator
KELLY SERVICES - Racine, WI
June 2016 to September 2017
Shipping and Receiving Clerk
VISTA DENTAL - Racine, WI
April 2016 to September 2016
Picking packaging preparing products for shipments working with FedEx,Shipworks and UPS software Education
I.T. Support Specialist technical diploma in Information Technology Gateway Technical College - Racine, WI
January 2017 to May 2019
Diploma in Nursing Assistant
Gateway Technical College - Racine, WI
May 2010
High school Diploma
J.I. Case High School - Racine, WI
Associate in Criminal Justice
Gateway Technical College - Racine, WI
Skills
• I.T Support Specialist (2 years)
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Microsoft Excel
• Data Entry
• English
• Scala
• Forklift
• Desktop Support
• Software Troubleshooting
• Microsoft Windows
• Help Desk
• Supervising Experience
• Typing
• Microsoft Outlook
• ISO 9001
• Microsoft Office
• Microsoft Word
Certifications and Licenses
I.T Support Specialist
Certified Forklift Operator
CNA
Assessments
Cooking Skills: Basic Food Preparation — Familiar
August 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar
Reliability — Proficient
May 2019
Tendency to be dependable and come to work
Full results: Proficient
Warehouse Associate — Highly Proficient
October 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Manufacturing Fit — Proficient
July 2020
Measures the traits that are important for success in manufacturing roles. Full results: Proficient
Forklift safety — Highly Proficient
January 2021
Best practices and safety hazards in forklift operation Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Stacy has experience providing first level help desk support by diagnosing, troubleshooting and resolving technical hardware/software issues. She has call center support experience during a short- term assignment with Blue Cross/Blue Shield where she handled on average 40-50 calls daily. Stacy has an extensive education background focusing on IT Service Center Technician. She has a CompTIA A+ certification and has experience with MS Windows, Office365, Outlook, Excel and Word. In addition, she has experience utilizing a ticketing system. Stacy has excellent communication and customer service skills, especially over the phone.
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