Service Representative Front Desk

Rosvelys Gutierrez

*****************@*****.*** / C: 267-***-**** / New Jersey 08012

Summary

Dedicated Customer Service Representative with extensive experience in selling industry. Solid team player with positive attitude and proven strong selling skills. Being able to manage many tasks by organization and motivation to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience

5 star offer – Transaction Coordinator

Watchtower Property Management – Lease drafting, service calls and project management, front desk 03/2021 – Current

New Jersey.

help with making sure that a rented space is always occupied.

Assisted customers with account updates, new service additions and offers.

administrative duties and managing affairs.

Resolved error issues on the programs learned.

Greeted customers, answered questions and recommended specials.

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Possessing strong skills in math.

Having strong attention to detail.

Having strong interpersonal, verbal and written skills

Aj Bambino – Manager 01/2018 - 05/2020

Moon Township, PA

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability..

Trained employees on additional job positions to maintain coverage of roles at all times.

Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Greeted and encouraged feedback from customers to implement in-store operational changes.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Addressed internal and customer-related issues each day and affected strategic resolutions.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Greeted newly seated guests quickly and efficiently.

Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

Skills

Bilingual: Spanish and English

Point of Sale (POS) system operations

Check payment processing

Effective customer up-selling

Problem – Solving skills

Sales Techniques

Relationship management

Service prioritization

Education and Training

07/2013

Julio Garmendia

Anzoategui-Venezuela

High School Diploma

06/2015

Saint Joseph University

Philadelphia, PA

English Course Graduated : English Language Center

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