Agent Call Reservation
Resume:
Gloria Jaramillo
Customer Service
Houston, TX **079
**********@*****.***
Highly dynamic and motivated professional, offering progressive experience in sales, marketing, computer science, geophysical data handling, banking, and client relations across diverse industries. Authorized to work in the US for any employer
Work Experience
Guide
Molinas Insurance
October 2021 to Present
October 2021 _to present.
Billing and enrolled department
Responsible for administering claims payments, maintaining claim records, and providing counsel to claimants regarding coverage amount and benefit interpretation. Monitors and controls backlog and workflow of claims.
Ensures that claims are settled in a timely fashion and in accordance with cost control standards. Responsible for preparation, processing and maintenance of new members and re-enrollment. Processes and maintains health plan's member and enrollment records, employer's monthly reports, sending membership cards and materials.
Verify enrollment status, make changes to records, research and resolve enrollment system rejections. Address a variety of enrollment questions or concerns received via call tracking, claims, or e-mail. Maintain records in the enrollment database
APPLAUSE 3 months
Technical Tech
Software troubleshooting
Schedule Testers
Guide testers to the system
Provide feedback for technical issues on the Spanish version Coordinate all the rooms and set up guidelines for testers agent call center
Teleperformance
2019 to 2021
Assist customer with any question about billing for Direct Tv, Uverse TV, Internet, and wireless Cross sales products and services that the customers may quality for Cross sales wireless and recommended services for cell phones and the differents plans Troubleshooting devices when customers present problems with them
Being one of the top performance for AT&T
Assist team with sales and call back for follow up Show new agents technic for a great customer service Assist with refund or credit according with the specific cases TDECU Member Champion
Texas Dow Employees Credit Union
2014 to 2018
Provides expertise in lending solutions including the ability to initiate home equity loans, refinancing solutions or obtaining their first home loan.
Effectively executes general transactions and loans. Provides onboarding support and guidance to new team members. Exceeds performance expectations to assist in the achievement of branch targets. Book any kind of loans from car, motorcycle, personal loan, credit cards, refinancing loans, and collateral loans.
Assist the member understanding credit and set up goals with them to improve As a bilingual representative I assist all the members at the branch that don't speak English. Guide members on all the products and services to connect them with the right department for mortgage, insurance, home equity
Open accounts and demonstrate online access and applications Advice members about credit and how to improve their score Help on the teller line to perform transactions
All the responsibility includes balancing the vault, order money and auditor for debit cards and all the regulations for money issues.
Guide the team to perform and help members
Always focus on my goals and performance and help the team to perform. My performing goal value per month in loans was an average of $600,000.
Notary
Texas Personal Banker
Wells Fargo Bank
2011 to 2014
Advise customers on bank services for their needs (e.g. loans and credit cards) Manage customer bank accounts; open, close and oversee transactions
Resolve issues with banking services and accounts
Refer clients to in-house financial experts, as needed Reach out to potential customers to generate new business Present financial products and services to existing and new customers Perform administrative duties (e.g. entering data into banking software Home Equity loans (line of credit and loans) SAFE registration Personal Banker
IBC International Commerce Bank
2009 to 2011
Assist with open and close account
Apply for credit
Assist with the balancing the vault and all regulation for audit Help the team with bilingual customers
Sales and promote the services that the bank offer NXT Energy Solution Katy, Texas
Junior Geophysical Technician
Geomodeling Technology Corp - Houston, TX
2007 to 2009
Data Entry
Geomoding program to set up horizon for geology purpose General Office manager
Troubleshooting software for South America Clients Demo the systems for sale purpose
Customer Care Representative / Reservation Agent
SouthWest Airlines - Houston, TX
2004 to 2006
Call center representative
Assist travelers with all booking issues
Assist travel agency with all clients concern
John D. Moving Houston, TX
Manager at the moving company
Assist with all moving issues like locations, schedule, and translation Coordinate movers according with schedule and events for the particular day Promote the company to make it grow 50% on the first year Handle the publicity and discounts
Being on call to assist movers 24 hours if need it Promero Medellin, Colombia
Computer Programmer
Develop software for payroll
CENA Medellin, Colombia
Computer instructor
Bachelor of Engineering in Computer Science, EAFIT University Medellin, Colombia Education
Bachelor in Computer Science in Computer Science
EAFIT Colombia South America university
Skills
• Highly dynamic and motivated professional, offering progressive experience in sales, marketing, computer science, geophysical data handling, banking, and client relations across diverse industries.
• Effective at demonstrating excellent management and client relations aptitude in performing various duties in fast paced and demanding work environments.
• Expert at providing motivation to staff and colleagues as well as in creating plans and systems to obtain operational objectives and improve productivity, client service, and overall performance.
• Known for excellent interpersonal skills as well as ability to maintain solid relationships with clients.
• Articulate communicator; well-versed in English and Spanish with working knowledge in Portuguese.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Macintosh, and Windows.
• Life Insurance Agent. Customer Service
• Established and solidified client relations through excellent customer service.
• Played a pivotal role as a financial advisor to address customer needs.
• Provided expert oversight to all facets of customer support and sales.
• Keenly supervised the operations of all front-end employees concerning customer service, marketing and sales. Office Management and Administrative Support
• Assumed full management responsibility for home equity, loans, credit cards and secured/unsecured loans.
• Displayed proficiency in translating company documents to Spanish language.
• Carried out key tasks such as loading data and picking geological horizons.
• Demonstrated exemplary performance in developing the payroll system called Promero LTD.
• Took charge of maintaining and generating new accounts. Interpersonal Coordination
• Served as a bilingual sales representative for South America.
• Actively engaged and subsidized in company events. Training and Development
• Presided over the training of staff; rendered assistance in generating Geomodeling package VisualVox 6.2.
• Facilitated computer classes for private companies as well as training regarding operational systems
(DOS), spreadsheets (Lotus 123, Quattro), and Word Perfect, CRM.
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