Control Specialist Customer Service

Thomas Mccants

Dallas, TX ***** 248-***-**** adugp1@r.postjobfree.com

Results-driven professional with 8+ years of experience in transportation, administration, customer service, and route management across various roles. Highly skilled in ensuring compliance with safety protocols, proficiently planning vehicle routes to increase efficiency, and clearly communicating with individuals. Adept at securing products, conflict resolution, and coordinating project management tasks.

CORE COMPETENCIES

Route Management

Schedule Management

Business Leadership

Budgeting

Vehicle Maintenance

Aircraft Operations

Flight Management

Transportation

Effective Communication

PROFESSIONAL EXPERIENCE

True Value Prolutions Express Dallas, TX

Owner & Operator March 2021 - Present

Assume full responsibility for tasks pertaining to budgeting, accounts payable, accounts receivable, and payroll.

Study and monitor current weather, traffic conditions, and maps to plan the best routes by revamping strategies, increasing efficiency by 25%.

Ensure optimal performance of trucks & trailers by inspecting them before departure and completing their basic maintenance, displaying excellent organizational skills.

Update logs with accurate information in 100% compliance with internal requirements and DOT recordkeeping demands.

Adhere to strict safety rules for the utmost protection of passengers and drivers.

U.S. Navy Active Duty Jacksonville, FL

Air Traffic Control Specialist September 2014 – March 2020

Monitored current conditions & circumstances to proficiently authorize or disapprove aircraft landing/take offs.

Interacted with 50+ pilots through effective communication and active listening, appropriately elaborating instructions through clear speech, exhibiting remarkable communication skills.

Oversaw communications by transferring control of 100+ departing flights to control centers, assuming the responsibility of the control of arriving flights.

Gathered and organized information from flight plans, radar imagery, and direct observations to make safe and calculated decisions pertaining to air traffic movements, showcasing strong analytical skills.

Observed weather conditions, aircraft position reports, aeronautical data, and navigational charts to track & analyze flight progress.

EDUCATION

Barry University Miami, FL

Masters in Science: Educational Leadership Start Date - End Date

Barry University Miami, FL

Bachelors in Science: Organizational Leadership Start Date – August 2021

SKILLS AND INTERESTS

Technical Skills: Microsoft Office Suite, Google Workspace

Interests: Weight Lifting

Languages: English (fluent)

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