Service Representative Customer
Resume:
Erica Clarke-Ramirez
Stafford, VA *****
*****.********@*****.***
Effective Customer Service Representative with 15+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high volume call center environments. Knowledgeable regarding Customer
Service standards with strong skills in retaining product and service information to provide effective issue resolutions,
Long And Foster Coordinator
US Inspect
Work Experience
Long and Foster Coordinator
Long and Foster Real Esate - Chantilly, VA
November 2021 to Present
Enter client date in centralized database and maintain up to date case records for all clients Schedule home, radon and termite inspections
Answer multi line phone system
Explain key information regarding services to clients and agents Schedule inspections for the inspectors including specific information to generate an accurate report. Confirm access and pricing per property
Customer Service Representative
US Inspect, LLC - Chantilly, VA
April 2016 to November 2021
Met or exceeded call speed, accuracy and volume benchmarks on consistent bases. Documented customer inquitres and feedback in company data base Handled escalated customer service concerns and sent them to the claims dept. Answer multi line phone system nationwide.
Answered 40+ calls daily, scheduling specific inspections for properties per agents and clients Send out specific reports and invoices
Front Desk Agent
Fairfield Inn And Suites - Woodbridge, VA
February 2009 to 2016
Greeted, registered and assigned guest to rooms
Managed guests check in and out procedures.
Facilitated front desk operations for busy, high-volume hotel. Trained newly hired employees on procedures and operations. Collaborated with housekeeping and maintenance staff to address and mitigate facility issues. Education
Bachelor of Arts in Art & Design
Elm University
September 2010
Skills
• Time management
• People Skills
• 15+ years customer service
• Manage vendors to perform inspections out of area.
• Senior Leadership Support
• Woodbridge Senior High School Diploma
• Schedule Mastery
• High energy attitude
• Route management
• Inbound and outbound calling
• Credit card payment processing
• Run and upload daily reports
• Multi-line Phone Systems
• Pricing
• Facebook Advertising
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